Crashing when going to "Home"

Page 1 of 1 (16 items)
This post has 15 Replies | 1 Follower

Posts 7
Jon Beane | Forum Activity | Posted: Wed, Dec 6 2017 5:23 AM

Logos is crashing when I hit the home button.  It also crashes when I  trying to click on something like Bible Outlines in the "Interactive resources"

4721.LogosLogs.jonbeane.20171206-061717.zip

Posts 17990
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Dec 6 2017 7:38 AM

Welcome Big Smile

Logos 7.11 crash appears to be in the Chromium Embedded Framework (CEF) on macOS 10.13.1

You may want to check solutions 2 and 3 => https://www.logos.com/support/logos6/mac/crash

Faithlife may move this thread to Logos 7 for follow-up.

Keep Smiling Smile

Posts 2679
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 6 2017 8:56 AM

Jonathan Beane:

Logos is crashing when I hit the home button.  It also crashes when I  trying to click on something like Bible Outlines in the "Interactive resources"

4721.LogosLogs.jonbeane.20171206-061717.zip

Hi Jonathan,

We've got an open case for this issue.

Posts 7
Jon Beane | Forum Activity | Replied: Wed, Dec 6 2017 11:52 AM
Philana R. Crouch:
We've got an open case for this issue.
This is good. Am I to assume you are going to send out a software update? If so, what's the time frame. This problem is REALLY frustrating. Thanks.
Posts 7
Jon Beane | Forum Activity | Replied: Wed, Dec 6 2017 11:53 AM

Keep Smiling 4 Jesus :):
You may want to check solutions 2 and 3 => https://www.logos.com/support/logos6/mac/crash

Tried and failed - thanks!

Posts 2679
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 6 2017 1:05 PM

Jonathan Beane:
Philana R. Crouch:
We've got an open case for this issue.
This is good. Am I to assume you are going to send out a software update? If so, what's the time frame. This problem is REALLY frustrating. Thanks.

Hi Jonathan,

We will release it as soon as we are able to. I don't have a timeframe, while we have a case and a dev is looking into it, they have not determined how to fix it.

Posts 7
Jon Beane | Forum Activity | Replied: Wed, Dec 6 2017 1:13 PM

Thank you!

Posts 17990
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Dec 6 2017 3:16 PM

Keep Smiling 4 Jesus :):
Logos 7.11 crash appears to be in the Chromium Embedded Framework (CEF) on macOS 10.13.1

Since CEF is used for online items, one work around idea is opening to a blank layout followed by changing Use Internet to No then restart application.

Logos wiki has => Keyboard Shortcuts for Mac with sign in tip.

Keep Smiling Smile

Posts 7
Jon Beane | Forum Activity | Replied: Wed, Dec 13 2017 3:45 AM

Still crashing all the time, when can we expect an update?  Please fix!

Posts 17990
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Wed, Dec 13 2017 3:14 PM

Does crash repeat with Logos 7.11 SR-2 ? => 7.11 SR-2 (7.11.0.0033) is Now Available

Keep Smiling Smile

Posts 2679
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Dec 13 2017 3:19 PM

Keep Smiling 4 Jesus :):

Does crash repeat with Logos 7.11 SR-2 ? => 7.11 SR-2 (7.11.0.0033) is Now Available

Keep Smiling Smile

Keep Smiling,

We are still try to narrow down a fix for this issue, so we were no able to include it in 7.11 SR-2. We'll ship a fix as soon as we can.

Posts 7
Jon Beane | Forum Activity | Replied: Thu, Dec 14 2017 3:35 AM

Yes, it is still crashing with that update.  

If there is anyone out there listening to these messages at FL, here is my latest crash report/logos log, FWIW…7624.LogosLogs.jonbeane.20171214-063032.zip

Posts 305
Bernhard | Forum Activity | Replied: Thu, Dec 14 2017 3:55 AM

Jon Beane:
If there is anyone out there listening to these messages at F

I can imagine how frustrating it must be for you. But haven't Philana's messages at least shown that Faithlife is listening, even if they haven't been able to fix the problem?

Posts 17990
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Dec 14 2017 9:30 AM

Jon Beane:
Yes, it is still crashing with that update.

Appreciate frustration. Thanks for repeating crash with 7.11 SR-2 on macOS 10.13.2 - noted process # of 80632 so wonder if restarting Mac has any effect on crash ?

Is Web App usable ? => https://app.logos.com (possible work around until crash issue fixed)

Console Messages includes a warning that Faithlife may want to investigate in Logos Logging Utility:

2017-12-14 03:30:33 MacBook-Pro Logos Logging Utility[80628] <Warning>: notify name "user.uid.501.BRNotificationServerAvailabilityChanges" has been registered 20 times - this may be a leak

Keep Smiling Smile

Posts 25045
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 14 2017 1:05 PM

Jon Beane:
If there is anyone out there listening to these messages at FL, here is my latest crash report/logos log,

Your crash matches the profile for a workaround provided by FL.

Dave
===

Windows & Android

Posts 7
Jon Beane | Forum Activity | Replied: Thu, Dec 14 2017 5:39 PM

I don't know who you are, but you are my hero!  It works, thank you!  

Page 1 of 1 (16 items) | RSS