7.12 (7.12.0.0027) is Now Available

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This post has 28 Replies | 2 Followers

Posts 1769
LogosEmployee
Philana R. Crouch | Forum Activity | Posted: Tue, Jan 9 2018 11:46 AM

To immediately update to the current stable version enter the Update Now command. Otherwise, the app will automatically update the next time it's scheduled to check for updates.

Release Notes

Download Link

Posts 3
Dr. Brett Burrowes | Forum Activity | Replied: Tue, Jan 9 2018 6:18 PM

This update automatically downloaded and now Logos is completely unusable. I don't even have menu commands except "Untitled."  I am using OS X 10.10.5 and am wondering if the update is incompatible with my level of system software. If it is, then Logos should not have downloaded the software automatically to my computer.  How do i get the previous version of Logos back?  Thanks, Brett

Posts 23459
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Jan 9 2018 8:10 PM

Dr. Brett Burrowes:
I am using OS X 10.10.5 and am wondering if the update is incompatible with my level of system software.

It is incompatible! And I agree it should not have been downloaded (the same happens on the mobile platform).

Dr. Brett Burrowes:
How do i get the previous version of Logos back?

As with the Windows system, the previous version is not readily available. I suggest upgrading to the latest OS X version, else get in touch with Customer Service.

Dave
===

Windows & Android

Posts 17249
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Jan 9 2018 10:33 PM

Dr. Brett Burrowes:

This update automatically downloaded and now Logos is completely unusable. I don't even have menu commands except "Untitled."  I am using OS X 10.10.5 and am wondering if the update is incompatible with my level of system software. If it is, then Logos should not have downloaded the software automatically to my computer.  How do i get the previous version of Logos back?  Thanks, Brett

Welcome Big Smile

Concur Logos 7.12 should not have downloaded to OS X 10.10 after => Announcement: Dropping support for Mac OSX 10.10 for Logos 7.12

Personally upgraded OS X 10.10.5 to macOS 10.12.6 that reduced space used by operating system. Due to Apple Mail display issue in macOS 10.13 with Intel HD Graphics 3000 (black on black is hard to read), choose to wait for macOS 10.13 improvements for my 2011 MacBook Air.

Once a newer Logos application has opened, your database support files are upgraded (so older application will crash). If you have a Time Machine Backup, then could restore your Logos 7.11 application and your Logos4 folder. Otherwise suggest upgrading OS X 10.10 to one of the three newer system versions (10.11, 10.12, or 10.13)  that are supported.

Keep Smiling Smile

Posts 38
LogosEmployee
Matt Preucil | Forum Activity | Replied: Wed, Jan 10 2018 8:35 AM

Brett,

I'm sorry to hear you're having issues with the software. I believe you might be experiencing a similar issue that is addressed here: https://community.logos.com/forums/t/157037.aspx

R
egarding the incompatibility with macOS 10.10:

We announced dropping support for 10.10 well in advance of this release and in line with our intention. However, the required changes took longer than expected and were non-trivial. We didn't feel comfortable pushing them without getting sufficient developer testing before they would ship in a beta. So, 10.10 will actually be supported until 7.14. I'll post this update in the announcement thread as well.

- Matt

Posts 3
Dr. Brett Burrowes | Forum Activity | Replied: Wed, Jan 10 2018 5:05 PM

Matt,

Yes, I am experiencing a similar issue as the person in the forum, but none of those solutions worked, nor did anything in on the webpage: "What to do if Logos Crashes or Fails to Open: Troubleshooting an Application Crash in Logos or the Logos Indexer."

As to the notification for dropping support for 10.10, I never received any such notification and only found out by accident after the Logos application automatically updated and I checked the forum for a solution.  No email was ever sent to me regarding this announcement. So you can understand my frustration.  I don't want automatic updates and i would like access to previous versions of Logos if this kind of thing happens again.

Brett

Posts 26137
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jan 10 2018 5:30 PM

Brett -  I would try reinstalling the engine. Use the link in my signature line. 

As for dropping support, we were told (in the forums) but apparently they have (wisely) delayed the change for further testing. Is there a reason you have not updated your macOS yet?

OSX & iOS | Mac Logs | PC LogsInstall

Posts 17249
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Jan 11 2018 7:38 AM

Dr. Brett Burrowes:
Yes, I am experiencing a similar issue as the person in the forum, but none of those solutions worked, nor did anything in on the webpage: "What to do if Logos Crashes or Fails to Open: Troubleshooting an Application Crash in Logos or the Logos Indexer."

Support page => Logos Crashes or Fails to Open near the bottom includes "Report the Problem"

Report the Problem:

If the above steps do not resolve the issue, please visit Diagnostic Logging for Mac to report the issue or Contact Support for further assistance. Including specific steps you took to cause the crash will expedite the troubleshooting process.

Contacting Support has option (with your permission) for Faithlife to remotely connect to your computer to investigate, which could include downloading older 7.11 SR-2 application bundle.

Humanly not know cause for issue. Support page => https://www.logos.com/support/mac/report-problem includes link for Logos Logging Utility. Suggest enabling diagnostic logging followed by launching Logos. Personally have diagnostic logging enabled so can look at Logos.log when application is not responding: e.g. opening a Bible includes doing all Visual Filter searches so can populate a list of visual filters in menu (automatic search assistance is annoyingly slow).

Dr. Brett Burrowes:
As to the notification for dropping support for 10.10, I never received any such notification and only found out by accident after the Logos application automatically updated and I checked the forum for a solution.  No email was ever sent to me regarding this announcement. So you can understand my frustration.  I don't want automatic updates and i would like access to previous versions of Logos if this kind of thing happens again.

Likewise did not receive email from my use of 7.11 on OS X 10.10 about end of support. Thankful for forum announcement thread that provided my motivation to upgrade from OS X 10.10 Yosemite to macOS 10.12 Sierra.

Tools => Program Settings includes "Automatically Download Updates" that can be set to No, which causes a notification to appear when resource and/or program updates are available with size of download. Program update is ~200 MB. Download sizes below 200 MB are resource only. Faithlife updates wiki => https://wiki.logos.com/Logos_7_Release_Notes while user updates => Mac Release Notes and History

Alternative to avoid automatic program updates is command:

set update channel to manual

Since "manual" is not configured for updates, then no more automatic program updates. Can manually update using links => https://www.logos.com/install 

Keep Smiling Smile

Posts 3
Dr. Brett Burrowes | Forum Activity | Replied: Thu, Jan 11 2018 4:55 PM

Thank you, Keep Smiling 4 Jesus, for your advice.  I contacted Customer Support, and they eventually solved the problem. I am not sure what caused it, but the technician guided me through some steps to change the permissions.  I am also grateful for the information about how to turn off automatic downloads.

Brett

Posts 242
Pastor Michael Huffman | Forum Activity | Replied: Fri, Jan 12 2018 11:27 AM

There is no "Send to sermon" option in the send to file. And the "Drag and Drop" does not make any sense and if you copy and paste, it still does not show the media in the sermon document on the app as has been requested. 

Posts 5472
DAL | Forum Activity | Replied: Fri, Jan 12 2018 1:08 PM

Pastor Michael Huffman:

There is no "Send to sermon" option in the send to file. And the "Drag and Drop" does not make any sense and if you copy and paste, it still does not show the media in the sermon document on the app as has been requested. 

You have to be a Logos Now member for this feature to work. If you are an LN member, then something is definitely wrong. 

👍😁👌

DAL

Posts 242
Pastor Michael Huffman | Forum Activity | Replied: Fri, Jan 12 2018 1:19 PM

DAL:

Pastor Michael Huffman:

There is no "Send to sermon" option in the send to file. And the "Drag and Drop" does not make any sense and if you copy and paste, it still does not show the media in the sermon document on the app as has been requested. 

You have to be a Logos Now member for this feature to work. If you are an LN member, then something is definitely wrong. 

👍😁👌

DAL

Yes, I am a LN member. Can you offer a screenshot of what I am looking for?

Posts 1696
Kenneth Neighoff | Forum Activity | Replied: Fri, Jan 12 2018 1:21 PM

Do you have a sermon file open?

Posts 3137
LogosEmployee
Tommy Ball | Forum Activity | Replied: Tue, Jan 16 2018 4:32 PM

Be sure you are holding Ctrl/CMD (win/mac) for this to work. Dropping it will create an image slide in the body.

 

Posts 242
Pastor Michael Huffman | Forum Activity | Replied: Wed, Jan 17 2018 5:52 AM

Tommy Ball:

Be sure you are holding Ctrl/CMD (win/mac) for this to work. Dropping it will create an image slide in the body.

Thanks!

I am to assume that you are still unable to see the slides in the sermon document on the app?

Posts 242
Pastor Michael Huffman | Forum Activity | Replied: Wed, Jan 17 2018 6:02 AM

However, holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.

Posts 19857
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 17 2018 6:54 AM

Pastor Michael Huffman:
However, holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.

Same here

Posts 1696
Kenneth Neighoff | Forum Activity | Replied: Wed, Jan 17 2018 7:08 AM

Graham Criddle:

Pastor Michael Huffman:
However, holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.

Same here

I am away from my computer right now, but I believe you have to have a sermon file open for that to work. Either a blank one or the one you are using.

Posts 1696
Kenneth Neighoff | Forum Activity | Replied: Wed, Jan 17 2018 7:08 AM

Graham Criddle:

Pastor Michael Huffman:
However, holding down the control key and right clicking on the image, still does not show me the "send to sermon" option.

Same here

I am away from my computer right now, but I believe you have to have a sermon file open for that to work. Either a blank one or the one you are using.

Posts 19857
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 17 2018 7:56 AM

Kenneth Neighoff:
I am away from my computer right now, but I believe you have to have a sermon file open for that to work. Either a blank one or the one you are using.

I do have a sermon file open but I still don't see the option.

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