Bi100 links will not access FSB even though it is in my library

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Posts 557
John Kaess | Forum Activity | Posted: Fri, Jan 19 2018 10:31 AM

I have the Faithlife Study Bible in my library. However, there are several places in the Bi100 course when readings are found in the FSB, but the resource shows up as locked. If you click on the reading, instead of saying as it usually would that i do not own the resource, instead it says that "We're sorry, this content can not be displayed"

Examples:

Getting to the meaning > Explore > Suggested Reading > Person Profile: Simon Peter

Imprecatory Psalms > Explore > Suggested Reading > Imprecatory Psalms

This is frustrating.

John

Posts 361
LogosEmployee
Miles Custis | Forum Activity | Replied: Fri, Jan 19 2018 10:39 AM

I'm not able to replicate this issue. Can you give me the resource "Support Info" for both BI100 and FSB?

Posts 557
John Kaess | Forum Activity | Replied: Fri, Jan 19 2018 10:59 AM

For FSB:

LLS:FSB
2016-11-18T02:39:40Z
FSB.logos4

For Bi100:

LLS:BI100BOCK
2016-08-19T14:13:04Z
BI100BOCK.logos4

LLS:BI100BOCKVIDEOS
2015-04-27T17:36:56Z
BI100BOCKVIDEOS.logos4

Posts 557
John Kaess | Forum Activity | Replied: Fri, Jan 19 2018 11:04 AM

Let me add to this. The problem ONLY occurs when using Bi100 from the courses guide. If i just open up Bi100 and click the links there, they work fine.

John

Posts 361
LogosEmployee
Miles Custis | Forum Activity | Replied: Fri, Jan 19 2018 11:20 AM

Thanks. I was just checking the resource originally, and I can replicate it in the courses tool. I'll pass along this error and see if we can get the learning plan for BI100 updated so the links work correctly. Sorry for the inconvenience. 

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