Announcement: Logos Now to continue at same price (with new name)

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This post has 242 Replies | 25 Followers

Posts 1660
LogosEmployee
Bob Pritchett | Forum Activity | Posted: Fri, Mar 2 2018 12:13 PM

I am sorry for how we communicated the Logos Now / Faithlife Connect change. This was my fault, not the team's.

We have been listening to your feedback and you have caused us to change our plan.

The bottom line: We are reversing this change, and you do not have to do anything. You will be automatically returned to the situation as of two weeks ago, before our announcement.

We are effectively restoring Logos Now at the same price, only with more value. This configuration will be called Faithlife Connect Essentials (No Library), and will come with everything in Faithlife Connect Essentials (https://connect.faithlife.com/) except the subscription-based access to the library.

This is everything Logos Now was and a bit more, and will include other (non-library) improvements/benefits to Faithlife Connect Essentials as they are released.

If you were happy with Logos Now, this is the same, with no change in price. As a Logos Now subscriber, you are grandfathered into this package and price point. 

You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price.

We will probably offer this configuration to future new base package customers at a mid-way price point, possibly $14.99. (If you cancel your subscription at the grandfathered price, you'd need to pay this new price to restore it.)

If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

It will take us a few days to roll out appropriate emails, web pages, and other changes, but since the main impact was already deferred to months away, there's no hurry or need to take any immediate action on your part. And if you're happy to 'go back to what it was', no action is needed at all.

I am very sorry that we failed to clearly communicate our plans and reasoning in advance, and that we caused so many of our faithful customers to feel hurt or surprised. We value our relationship with you, and are sorry to have damaged it in any way.

I hope you will forgive us, and accept this apology and change of plans. 

It is our understanding that this announcement restores every user to a better situation with absolutely no change in cost.

For more than 25 years we have endeavored to use technology to equip the Church to grow in the light of the Bible, and to earn your trust . I am sorry for letting you down, and hope that this change has come quickly enough to restore your confidence in us.

-- Bob Pritchett, President/CEO Faithlife

Posts 2435
PetahChristian | Forum Activity | Replied: Fri, Mar 2 2018 12:16 PM

Thank you, thank you, thank you!

Posts 19
Tim Nargi | Forum Activity | Replied: Fri, Mar 2 2018 12:35 PM

"If you previously subscribed to Logos Now but had expired/canceled, we will contact you in the next few weeks with a one-time opportunity to re-subscribe at this grandfathered price."

This right here. I hope I'm on this email list as a previous Logos Now customer.

Posts 1982
Beloved | Forum Activity | Replied: Fri, Mar 2 2018 12:37 PM

Bob Pritchett:
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 438
Nord Zootman | Forum Activity | Replied: Fri, Mar 2 2018 12:39 PM

Thank you Bob!

Posts 1476
John Kight | Forum Activity | Replied: Fri, Mar 2 2018 12:40 PM

Thanks, Bob! When can we expect to see this change go into action on our accounts?

For book reviews and more visit sojotheo.com 

Posts 20
David J Heintzman | Forum Activity | Replied: Fri, Mar 2 2018 12:43 PM

Thank you Bob.

As I mentioned in another post I apologize for my initial reaction and the attitude I expressed in some of the emails I sent.

Thank you for listening, it really is appreciated.

Posts 30
m wilson | Forum Activity | Replied: Fri, Mar 2 2018 12:44 PM

כל הכבוד והצלחה

Posts 691
Bill Anderson | Forum Activity | Replied: Fri, Mar 2 2018 12:45 PM

Bob, 

I plan to reset my subscription to auto-renew based on this news. 

And, thank you for this month's P&R sale. Although I am one of those longtime customers that purchases selectively these days, this sale prompted me to purchase a few.

Posts 972
Keith Pang | Forum Activity | Replied: Fri, Mar 2 2018 12:46 PM

Great news! Thank you for listening to the people's feedback! This is a great move by your company!!

Shalom, in Christ, Keith. Check out my music www.soundcloud.com/kpang808

Posts 955
Yasmin Stephen | Forum Activity | Replied: Fri, Mar 2 2018 12:50 PM

Thank you, and thanks as well for the extra LN benefits.

Posts 1982
Beloved | Forum Activity | Replied: Fri, Mar 2 2018 12:51 PM

Deleted Double Post

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 955
Yasmin Stephen | Forum Activity | Replied: Fri, Mar 2 2018 12:53 PM

Beloved:

Bob Pritchett:
You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically.

Are you doing away with the $200 coupon?

He touched on this in the announcement:

Here: You do not need to take any action. We will cancel the coupon codes and set your subscription to the newly-named package automatically. It is like we are 'undoing' the last two weeks, and simply re-naming your Logos Now subscription and adding a few benefits.

And here: If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Posts 8703
Forum MVP
Mark Smith | Forum Activity | Replied: Fri, Mar 2 2018 12:54 PM

Beloved:
Are you doing away with the $200 coupon?

Bob Pritchett:
If you were happy with the new offer and would prefer to keep the coupon code and the Faithlife Connect Starter subscription, or upgrade to Faithlife Connect Essentials, you can contact us and we'll take care of it.

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 1982
Beloved | Forum Activity | Replied: Fri, Mar 2 2018 12:55 PM

Thank you Bob. This is good news! Excuse the double post accidentally hit post when returning to original screen. Will delete.

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

Posts 3469
BillS | Forum Activity | Replied: Fri, Mar 2 2018 12:57 PM

Thanks, Bob. Never lost confidence in you, though I set my subscription not to auto-renew. If I could change LN Now to auto-renew, I would've already done so. (It doesn't appear to let me.)

Blessings, & thanks. 

Now, we just have to figure out our part to keeping you in business. 

The Grace & Peace of our Lord Jesus Christ be with you!
Bill

W8.1 64bit, Office 2016
i7, 2.40GHz, 1Gb graphics, 16Gb RAM, 512Gb Samsung 850 Pro SSD
Samsung Galaxy S7, Android 7.0

Posts 36
J. Erik | Forum Activity | Replied: Fri, Mar 2 2018 1:02 PM

This is good news :)

Posts 500
Dale E Heath | Forum Activity | Replied: Fri, Mar 2 2018 1:07 PM

This kind of makes my head hurt. I was trying to adjust to the new subscription to see if it would work for me. I can't find any books to purchase in Deals because they're not discounted or in Lexham Originals because they're grayed out, so I'm undecided on Connect Essentials. But now it's gone? I'm going to wait until the end of March and have CS explain it to me.

Dale HeathSmileBig SmileSurpriseStick out tongueWinkSadCoolAngryAngelDevilGeekedZip it!StormSuper AngryHmmIck!CakeBroken HeartGift you get the idea.

Posts 1660
LogosEmployee
Bob Pritchett | Forum Activity | Replied: Fri, Mar 2 2018 1:09 PM

Dale E Heath:
I'm undecided on Connect Essentials. But now it's gone?

No, all the other Faithlife Connect configurations are still there. We just added a new Faithlife Connect Essentials (No Library) option for Logos Now customers, and those who prefer to own their library.

Posts 2662
Erwin Stull, Sr. | Forum Activity | Replied: Fri, Mar 2 2018 1:11 PM

I have a question. What if you have already used the coupon code and say that you purchased the FFS and a few other resources? When the change reverts back to the previous LN or to Faithlife Connect Essentials No Library (instead of Faithlife Connect Starter), will the FFS and other resources be gone as well?

Thanks 

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