ZECNT Gospels 50% OFF Sale

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This post has 79 Replies | 2 Followers

Posts 218
Joshua Tan | Forum Activity | Replied: Tue, Mar 6 2018 10:13 AM

Ben Amundgaard (Faithlife):

That said, I can see why you read it the other way. So, in this situation, I'm going to have the team put the John volume back in the sale. Those who purchased in on pre-pub can call up customer service to get a credit for the difference. (It may take a bit for the volume to show up at the discounted price.)

Yes

Posts 1002
Tom Reynolds | Forum Activity | Replied: Tue, Mar 6 2018 10:32 AM

Phew, that was close. I'd put John in my cart but didn't check out as I was looking at other things and thought I had until March 14. Glad it all worked out. :)

Posts 781
scooter | Forum Activity | Replied: Tue, Mar 6 2018 10:32 AM

Ben Amundgaard (Faithlife):
Going forward, note that our intent is to avoid putting something on sale within the 6 months after a product has shipped, including a publisher-initiated sale.

This is really, really uncool when its the publisher that initiated the sale.  FL will tick people off.

Posts 932
David Carter | Forum Activity | Replied: Tue, Mar 6 2018 10:33 AM

Hey Ben

Wish I'd seen this before I posted my earlier reply Sad

Ben Amundgaard (Faithlife):

That's a great question and I'm glad to have the chance to clarify.  I can see why my post could have been read two different ways.

To be honest, I thought it was pretty unambiguous myself until I read your clarification. But now I, too,  can see a different way of reading it.

Ben Amundgaard (Faithlife):

So, in this situation, I'm going to have the team put the John volume back in the sale. Those who purchased in on pre-pub can call up customer service to get a credit for the difference. (It may take a bit for the volume to show up at the discounted price.)

Thank you, that's very kind of you. I didn't really want to have to buy it from Accordance Devil

Ben Amundgaard (Faithlife):

Going forward, note that our intent is to avoid putting something on sale within the 6 months after a product has shipped, including a publisher-initiated sale.

Let me know if I can clarify this further.

I think we are all clear now. At least until the next time Big SmileBig SmileBig Smile

I guess I'd better buy it now after I made all this fuss Yes

Posts 1025
Paul Caneparo | Forum Activity | Replied: Tue, Mar 6 2018 10:37 AM

Ben Amundgaard (Faithlife):

Paul Caneparo:

Ben Amundgaard (Faithlife):

Rick:

David Carter:
Out of interest, how would you explain the fact that it WAS on sale...

I'm only guessing, but I'm thinking that they put it on sale by mistake and then caught their error. I've seen things like that numerous times on the Logos web site.

Hi all,

Sorry for the confusion on this. Rick is right. We put this on sale and then realized that it had shipped less than 6 months ago and decided to pull it down. Because this was a Zondervan-initiated sale, we didn't look carefully over the products before we posted them and this one slipped through.

Again, apologies on this.

Ben

Thanks for the explanation, but doesn't this go against the spirit of this post regarding pre-pub pricing

https://community.logos.com/forums/t/133649.aspx

And specifically your clarification on Fri Dec 2, 2016 4:26 PM.  

That's a great question and I'm glad to have the chance to clarify.  I can see why my post could have been read two different ways.

We did institute the low-price guarantee in part to allow us the flexibility to participate in publisher sales. Our intention was to come up with a solution that protected the investment made by pre-pub participants while allowing those who missed out or chose not to buy to take advantage of future sales offered by a publisher.

Previously, there was ambiguity about how we handled putting pre-pub resources on sale. We sometimes held things back for 6-12 (or more) months after shipping before putting something on sale. Other times we didn't. This ambiguity left pre-pub participants unsure about the value of participating in the program.

On the other hand, this ambiguity meant there was no consistency about when we could participate in a publisher-initiated sale. Sometimes we did participate, sometimes we didn't. This meant that customers often missed out on sales that were available elsewhere.

The pricing guarantee was an attempt to solve those two problems. The spirit of it was that we would avoid putting products on sale in the 6-months after they shipped. If, for some reason, we unintentionally included something in a sale, those who bought it on pre-pub would be covered.

That said, I can see why you read it the other way. So, in this situation, I'm going to have the team put the John volume back in the sale. Those who purchased in on pre-pub can call up customer service to get a credit for the difference. (It may take a bit for the volume to show up at the discounted price.)

Going forward, note that our intent is to avoid putting something on sale within the 6 months after a product has shipped, including a publisher-initiated sale.

Let me know if I can clarify this further.

Thanks,

Ben

Thanks Ben. 

So far from the pre-pub pricing policy enabling Logos to participate in Zondervan sales it appears it will have the opposite effect. This means unless the pre-pub price is sufficiently attractive or unless we're in desperate need for the volume, we'll either wait for a sale (which sounds like it will never be within 6 months) or we'll be forced to consider Olive Tree or Accordance on occasions.  The ZECNT series seem to be offered by Zondervan fairly regularly at discounted prices, so I patience will always pay off, which is where the apparent 6 month price promise seemed a good risk to take when buying on pre-pub.

Hopefully you know that most users of these forums favour Logos and would rather spend our money here.

Posts 3385
Mattillo | Forum Activity | Replied: Tue, Mar 6 2018 10:46 AM

Paul Caneparo:

Thanks Ben. 

So far from the pre-pub pricing policy enabling Logos to participate in Zondervan sales it appears it will have the opposite effect. This means unless the pre-pub price is sufficiently attractive or unless we're in desperate need for the volume, we'll either wait for a sale (which sounds like it will never be within 6 months) or we'll be forced to consider Olive Tree or Accordance on occasions.  The ZECNT series seem to be offered by Zondervan fairly regularly at discounted prices, so I patience will always pay off, which is where the apparent 6 month price promise seemed a good risk to take when buying on pre-pub.

Hopefully you know that most users of these forums favour Logos and would rather spend our money here.

I agree!  If I came across angry or ungrateful then I offer my apologies as that was and is not my intent... BUT I love Logos.  I am passionate about it and sometimes it seems like they are pushing some away with these odd policies that other stores wouldn't entertain.  I guess that is the nature of the beast though... win some and lose some.

Posts 781
scooter | Forum Activity | Replied: Tue, Mar 6 2018 10:50 AM

Mattillo:
I agree!  If I came across angry or ungrateful then I offer my apologies as that was and is not my intent... BUT I love Logos.  I am passionate about it and sometimes it seems like they are pushing some away with these odd policies that other stores wouldn't entertain.  I guess that is the nature of the beast though... win some and lose some.

I invented the term ''akwardization'' for a place I worked at where many things were + remained much more complicated than necessary.

This is an example of such a program, where the mind says, "You've got to be kidding me!!.''

Posts 932
David Carter | Forum Activity | Replied: Tue, Mar 6 2018 10:59 AM

scooter:
I invented the term ''akwardization'' for a place I worked at where many things were + remained much more complicated than necessary.

I once had a colleague who would file that kind of stuff in the "Too Hard Tray" . Unfortunately he seemed to find a lot of stuff "too hard" Smile

Posts 2497
Lee | Forum Activity | Replied: Tue, Mar 6 2018 11:45 AM

Ben Amundgaard (Faithlife):
That said, I can see why you read it the other way. So, in this situation, I'm going to have the team put the John volume back in the sale. Those who purchased in on pre-pub can call up customer service to get a credit for the difference. (It may take a bit for the volume to show up at the discounted price.)

Going forward, note that our intent is to avoid putting something on sale within the 6 months after a product has shipped, including a publisher-initiated sale.

Let me know if I can clarify this further.

Thanks,

Ben

Thank you, Ben. I took advantage of the pre-pub price guarantee by contacting FL. A big thanks to FL for honoring the terms.

I do wonder, though, about what would have happened if I hadn't been reading this thread. In my opinion, it would be equitable for FL to actively issue credit even to pre-pub buyers who do not initiate contact.

Posts 109
Brooks Cochran | Forum Activity | Replied: Tue, Mar 6 2018 12:15 PM

Anymore in buying from Logos/Faithlife, especially sale items, "buyer beware". I have been with Logos since 2.0 (1993). At times I honestly think that the "right hand has no clue to what the left hand" is doing. Too much time/money invested to "jump ship". 

Posts 1025
Paul Caneparo | Forum Activity | Replied: Wed, Mar 7 2018 8:48 AM

Ben Amundgaard (Faithlife):

Paul Caneparo:

Ben Amundgaard (Faithlife):

Rick:

David Carter:
Out of interest, how would you explain the fact that it WAS on sale...

I'm only guessing, but I'm thinking that they put it on sale by mistake and then caught their error. I've seen things like that numerous times on the Logos web site.

Hi all,

Sorry for the confusion on this. Rick is right. We put this on sale and then realized that it had shipped less than 6 months ago and decided to pull it down. Because this was a Zondervan-initiated sale, we didn't look carefully over the products before we posted them and this one slipped through.

Again, apologies on this.

Ben

Thanks for the explanation, but doesn't this go against the spirit of this post regarding pre-pub pricing

https://community.logos.com/forums/t/133649.aspx

And specifically your clarification on Fri Dec 2, 2016 4:26 PM.  

That's a great question and I'm glad to have the chance to clarify.  I can see why my post could have been read two different ways.

We did institute the low-price guarantee in part to allow us the flexibility to participate in publisher sales. Our intention was to come up with a solution that protected the investment made by pre-pub participants while allowing those who missed out or chose not to buy to take advantage of future sales offered by a publisher.

Previously, there was ambiguity about how we handled putting pre-pub resources on sale. We sometimes held things back for 6-12 (or more) months after shipping before putting something on sale. Other times we didn't. This ambiguity left pre-pub participants unsure about the value of participating in the program.

On the other hand, this ambiguity meant there was no consistency about when we could participate in a publisher-initiated sale. Sometimes we did participate, sometimes we didn't. This meant that customers often missed out on sales that were available elsewhere.

The pricing guarantee was an attempt to solve those two problems. The spirit of it was that we would avoid putting products on sale in the 6-months after they shipped. If, for some reason, we unintentionally included something in a sale, those who bought it on pre-pub would be covered.

That said, I can see why you read it the other way. So, in this situation, I'm going to have the team put the John volume back in the sale. Those who purchased in on pre-pub can call up customer service to get a credit for the difference. (It may take a bit for the volume to show up at the discounted price.)

Going forward, note that our intent is to avoid putting something on sale within the 6 months after a product has shipped, including a publisher-initiated sale.

Let me know if I can clarify this further.

Thanks,

Ben

Ben

Thinking further on the clarification, if the pre-pub price promise is actually a promise not to participate in publisher sales within 6 (or perhaps 12 months) of a book being available on Logos, I'd rather Logos fully participate in publisher sales and have no pre-pub price promise - other than just offering a decent discount to entice us to buy. If the publisher later offers a sale at a better price, so be it. But please make sale prices available, as otherwise you run the risk of driving business to Accordance, Olive Tree or  Wordsearch who seem to fully participate in publisher sales.

Posts 3385
Mattillo | Forum Activity | Replied: Wed, Mar 7 2018 9:25 AM

I agree Paul... I'd rather have deals (and I'd even go so far to say that I'd rather others get deals) instead of passing up on sales.  As I said earlier, I can't think of any other business that would withhold sales for X amount of time to not annoy previous purchasers... that is life... that is business. 

This will make things complicated as well.  It has been almost a year since the bundling request and I don't think I've seen any bundles broken up.  Who at Faithlife is going to monitor every new resource and make a note when the 6 month mark is up? 

Posts 1417
Rick Ausdahl | Forum Activity | Replied: Wed, Mar 7 2018 9:48 AM

Mattillo:

I agree Paul... I'd rather have deals (and I'd even go so far to say that I'd rather others get deals) instead of passing up on sales.  As I said earlier, I can't think of any other business that would withhold sales for X amount of time to not annoy previous purchasers... that is life... that is business. 

This will make things complicated as well.  It has been almost a year since the bundling request and I don't think I've seen any bundles broken up.  Who at Faithlife is going to monitor every new resource and make a note when the 6 month mark is up? 

I STRONGLY agree as well.

Posts 990
JohnB | Forum Activity | Replied: Wed, Mar 7 2018 10:28 AM

Mattillo:
I agree Paul... I'd rather have deals (and I'd even go so far to say that I'd rather others get deals) instead of passing up on sales.  As I said earlier, I can't think of any other business that would withhold sales for X amount of time to not annoy previous purchasers... that is life... that is business. 

YesYesYes

I have now bought the book of John which is great but others I have missed out on others because I had already bought it last year at a higher price. That is life, tough on me!! .

Posts 3197
Whyndell Grizzard | Forum Activity | Replied: Wed, Mar 7 2018 11:51 AM

Got mine!

Posts 1025
Paul Caneparo | Forum Activity | Replied: Sat, Jun 16 2018 11:49 AM

Mattillo:

I agree Paul... I'd rather have deals (and I'd even go so far to say that I'd rather others get deals) instead of passing up on sales.  As I said earlier, I can't think of any other business that would withhold sales for X amount of time to not annoy previous purchasers... that is life... that is business. 

Well it appears Faithlife have listened, although I'm not sure it has been widely communicated. 

Faithlife have dropped the idea of Pre-Pub being the best deal, so they're no longer constrained to protect the Pre-Pub price like they used to and as a result they're less likely to opt out on most publisher-driven discounts.

Posts 3385
Mattillo | Forum Activity | Replied: Sat, Jun 16 2018 11:52 AM

Good to know! I think it will be a better decision in the long run. They've had too many sales recently for me to keep up with anyway :)

Posts 1025
Paul Caneparo | Forum Activity | Replied: Sat, Jun 16 2018 12:03 PM

Mattillo:

They've had too many sales recently for me to keep up with anyway :)

Well I'll never complain about sales. Although I much prefer them when volumes are available separately, rather than in expensive sets.

Posts 3385
Mattillo | Forum Activity | Replied: Sat, Jun 16 2018 1:29 PM

Paul Caneparo:

Mattillo:

They've had too many sales recently for me to keep up with anyway :)

Well I'll never complain about sales. Although I much prefer them when volumes are available separately, rather than in expensive sets.

Agreed. Definitely not complaining about the sales... More the lack of funds to participate in all the good ones

Posts 1025
Paul Caneparo | Forum Activity | Replied: Sat, Jun 16 2018 1:51 PM

Mattillo:

Paul Caneparo:

Mattillo:

They've had too many sales recently for me to keep up with anyway :)

Well I'll never complain about sales. Although I much prefer them when volumes are available separately, rather than in expensive sets.

Agreed. Definitely not complaining about the sales... More the lack of funds to participate in all the good ones

That's why I like the individual volume sales like the recent 50% off Best Commentaries sale. The current Zondervan sale is no good as it's sets only - albeit subject to dynamic pricing. 

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