March Madness voting issue

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This post has 26 Replies | 3 Followers

Posts 1214
Ben | Forum Activity | Posted: Sat, Mar 3 2018 6:26 PM

So, I just came to look at the round 2, and every time I click on a matchup, it says "Thank you for voting!" even though I haven't voted yet. 

Anyone else having this problem? 

"The whole modern world has divided itself into Conservatives and Progressives. The business of Progressives is to go on making mistakes. The business of Conservatives is to prevent mistakes from being corrected."- G.K. Chesterton

Posts 8432
Forum MVP
Bruce Dunning | Forum Activity | Replied: Sat, Mar 3 2018 6:29 PM

I had this happen before the voting opened for round 1 but I've been able to successfully vote since that time. Not sure what to suggest.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 562
Dale E Heath | Forum Activity | Replied: Sun, Mar 4 2018 6:43 AM

It worked fine for me in both brackets yesterday afternoon.

Dale Heath

Posts 1239
Rick Ausdahl | Forum Activity | Replied: Sun, Mar 4 2018 8:01 AM

Dale E Heath:

It worked fine for me in both brackets yesterday afternoon.

Dale Heath

Sorry to hear you're having trouble.  It worked for me both last night and this morning.  Don't know if anyone at Faithlife is available to look into it on the weekend, but it can't hurt to call.

Posts 54
LogosEmployee

Hi Ben, thanks for letting us know! I'll check in with the team to see if we can figure out what's going on. 

Posts 54
LogosEmployee

Hi Ben. One of our developers looked into this and he didn't find any errors. We've also tested it several times and can't reproduce the error. Have you tried clearing your browser's cache? 

Posts 1025
Martin Folley | Forum Activity | Replied: Fri, Mar 9 2018 12:09 PM

Maybe I am just quick on the trigger ... but the new round seems to be up ... the final 4 ... with a new layout.

I can click to see a matchup ... but there are no voting buttons.

(Yet somehow NICOT/NICNT has 1 voteSmile )

2010 17" MBP with High Sierra, iPad4 with iOS10.

Posts 469
Travis Walter | Forum Activity | Replied: Fri, Mar 9 2018 12:39 PM

same.. no way to vote for round 4.

Posts 652
Paul Caneparo | Forum Activity | Replied: Fri, Mar 9 2018 12:59 PM

Martin Folley:

Maybe I am just quick on the trigger ... but the new round seems to be up ... the final 4 ... with a new layout.

I can click to see a matchup ... but there are no voting buttons.

(Yet somehow NICOT/NICNT has 1 voteSmile )

I get the same - and have cleared cache too.

Posts 2675
Mattillo | Forum Activity | Replied: Fri, Mar 9 2018 1:05 PM

Same here.  Tried on multiple browsers and devices.  Can't vote.

Bonus Spam attack to the forums to.  I'll try tomorrow

Posts 54
LogosEmployee

Sorry, everyone! We're aware of this issue and have a few developers working on it. I'll update you with new information as it comes. 

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Fri, Mar 9 2018 1:53 PM

Christina Houck:

Sorry, everyone! We're aware of this issue and have a few developers working on it. I'll update you with new information as it comes. 

Thanks. I was just about to post that there was a problem but you folks are already on top of things!

Using adventure and community to challenge young people to continually say "yes" to God

Posts 715
David A Egolf | Forum Activity | Replied: Fri, Mar 9 2018 2:01 PM

Actually, isn't this round the "Elite Eight" rather than the "Final Four"?

Posts 2675
Mattillo | Forum Activity | Replied: Fri, Mar 9 2018 2:08 PM

It seems to be up and running now... come on NICOT/NICNT!!!

Posts 54
LogosEmployee

This has been resolved. Feel free to cast your votes! Sorry again for the inconvenience.

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Forum MVP
Bruce Dunning | Forum Activity | Replied: Fri, Mar 9 2018 4:42 PM

Christina Houck:
This has been resolved. Feel free to cast your votes!

Thanks Christina.

Using adventure and community to challenge young people to continually say "yes" to God

Posts 54
LogosEmployee

Hi all, 

We are currently experiencing a bug on the site that doesn't allow voting. We're sorry about this inconvenience! We're working on fixing the bug quickly so that you can cast your votes. I'll keep you updated!

–Christina from Faithlife

Posts 54
LogosEmployee

Christina Houck:

Hi all, 

We are currently experiencing a bug on the site that doesn't allow voting. We're sorry about this inconvenience! We're working on fixing the bug quickly so that you can cast your votes. I'll keep you updated!

–Christina from Faithlife

This has been resolved. You should all be able to vote. If you continue to experience issues, please respond to this post to let us know.

I'm so sorry for the errors that have come up during the last few round switches—I'm hoping that the next time we switch rounds things will be a little smoother. Thanks for your patience, I really appreciate it!

Cast your votes now: Commentaries | Courses

And in case you haven't had a chance to check it out, the round 4 deals are also live. You can see what's on sale here

Posts 94
Andrew Malone | Forum Activity | Replied: Mon, Mar 12 2018 6:05 PM

Christina Houck:

This has been resolved. You should all be able to vote. If you continue to experience issues, please respond to this post to let us know.

I reckon I'm experiencing an issue that I've not seen before. Interpret this end-user data as seems best.

(1) I didn't know about any voting in courses (which doesn't worry me). But, (2) now that I come to vote on the final four commentary series, I get only two voting screens cycling through the popup box: one is the first pair of commentaries (NICOT/NICNT vs ZECNT), and the second is between two courses. That means that, if I were solely to trust the popup window, I'm not getting to cast a vote on the other commentary pair (EBC vs NIVAC).

Posts 54
LogosEmployee

Thanks for reporting this, Andrew. I’ll have our developers look into it. If you click on the EBC vs. NIVAC match-up, does it give you the correct pop-up that allows you to vote? If so, that could be a workaround until they are able to solve the problem. I know it’s inconvenient, but at least that way you’ll be able to cast your vote while we fix the issue. 

Thanks for bearing with us! 

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