Blank screen upon Logos 7 startup

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This post has 10 Replies | 1 Follower

Posts 12
Jay Hallowell | Forum Activity | Posted: Mon, Apr 9 2018 4:13 PM

Running Logos 7 on Windows 10 Pro.  Last week it was running fine.  Today, upon starting Logos 7 I get the following nearly blank screen.  Logos appears to be running.  I find random commands and hyperlinks with random clicks on the blank screen.  I have rebooted my laptop several times.   According to both Intel and HP, my graphics drivers on this machine are up to date.  Thanks in advance for whatever help you can give me so I can see the Logos 7 screens.

Here is the screen shot:

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Apr 9 2018 9:20 PM

Humanly curious if diagnostic logs have any interesting message(s) ?

=> https://www.logos.com/support/windows/report-problem includes how to enable logging.

Keep Smiling Smile

Posts 12
Jay Hallowell | Forum Activity | Replied: Tue, Apr 10 2018 1:58 PM

Thank you, Keep Smiling.

I have tried to follow all the steps in the 'report-problem' link you sent me.  I am attaching the zip of the log folder to this post.

Step by step,

Jay5153.Logos Log Files.zip

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Apr 10 2018 2:35 PM

Jay Hallowell:
I am attaching the zip of the log folder to this post.

Logos.log file shows version 7.13.0.0017 so one suggestion is manually updating to 7.14 using LogosSetup.exe => https://www.logos.com/install (be sure Logos.exe and LogosIndexer.exe are not running before running LogosSetup.exe)

Noticed Logos.log file has several WARN messages about unable to set focus for PasswordBox.

Also zip file has a number of older Logos4 files that could be deleted. Prior to running LogosSetup.exe, you could delete all your Logos Log files.

After Logos 7.14 had been setup, if blank screen repeats, would appreciate updated zip file being attached to this thread.

Keep Smiling Smile

Posts 12
Jay Hallowell | Forum Activity | Replied: Tue, Apr 10 2018 3:33 PM

I have manually installed Logos using LogosSetup downloaded from the Logos site.  I assume this gave me the most recent update.

Sadly, there was no change in the screen upon starting Logos.

I did delete all my Logos Log Files.

I have attached a zip of the Logos Log Files generated by the new installation.

Thank you, Jay2275.Logos Log Files (2).zip

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Apr 10 2018 4:20 PM

Does it start OK from C:\Users\jay_a\AppData\Local\Logos\Logos.exe?

Dave
===

Windows 10 & Android 8

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Tue, Apr 10 2018 5:11 PM

Jay Hallowell:
I have attached a zip of the Logos Log Files generated by the new installation.

Version 7.14.0.0024 installed, which is the current stable release.

Jay Hallowell:
Sadly, there was no change in the screen upon starting Logos.

Suggest contacting Faithlife Technical Support => https://www.logos.com/contact with reference to this thread.

Keep Smiling Smile

Posts 12
Jay Hallowell | Forum Activity | Replied: Wed, Apr 11 2018 10:29 AM

Dave, thank you for the suggestion.

Sadly, I got the same white screen when I started Logos by double-clicking C:\Users\jay_a\AppData\Local\Logos\Logos.exe.

Posts 12
Jay Hallowell | Forum Activity | Replied: Wed, Apr 11 2018 10:37 AM

Thank you, Keep Smiling.  I will contact Technical Support.  

Posts 12
Jay Hallowell | Forum Activity | Replied: Thu, Apr 12 2018 3:18 PM

Problem solved!  

I had encountered this problem on a new computer on which I had been installing a variety of software for my various needs and preferences.  Today, I remembered that I had installed several things over the weekend without using Logos.  So, I wondered if any of these might have caused a graphics conflict.  One thing jumped out: I had installed a TrendNet Universal 3.0 Docking Station.  So today I uninstalled the graphics driver from the TrendNet installation CD.  I went to the web site TrendNet recommended for their latest driver and installed it.  Now, both Logos and the Docking Station are happily working together.

I am sorry that I had not thought through my problem more thoroughly before putting this up on Forum.  

Again, thank you to all who helped.  

Posts 19170
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Thu, Apr 12 2018 6:02 PM

Jay Hallowell:
Now, both Logos and the Docking Station are happily working together.

+1 Yes Smiling Smile

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