Sermon Doc Crashes Web App

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Posts 1793
Kenneth Neighoff | Forum Activity | Posted: Wed, Apr 18 2018 5:00 AM

I am trying to open a sermon on the web app, both on my ipad and on my desk top, to make a few changes.  I get a message that the web app has stopped working.  This locks the whole app up to where you cannot do anything.  

Posts 319
LogosEmployee
David Schwegler (Faithlife) | Forum Activity | Replied: Wed, Apr 18 2018 11:40 AM

Hi Kenneth,

Sorry about that, we're looking into a fix.

Thanks for your patience.

Posts 319
LogosEmployee

Hi Kenneth,

While we see the crash you're experiencing, we're having difficulty re-creating a sermon like yours.

Do you have any idea what content you added that caused the issue? It seems to be related to the sections with automatically inserted passages. Even knowing how you created them may help us.

Thanks!

Posts 1793
Kenneth Neighoff | Forum Activity | Replied: Wed, Apr 18 2018 1:46 PM

David

I cannot even open a new sermon doc on the web app without it giving me a message that the web app stopped working.  Once I get this message it takes a long time to hit retry and then try to click to get rid of the tab on the desktop  on the ipad I have to do a soft reset to get rid of the tab.

I added a few lines to the sermon on Psalm 4, mainly under the section called Who YA Gonna Call.  911, 211, 411 poison control etc.

Not really sure what else you need.

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