Bought Greek Grammar beyond the Basics but couldnt access it?

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This post has 14 Replies | 1 Follower

Posts 10
clarence kho | Forum Activity | Posted: Sun, Aug 26 2018 4:46 PM

Can anyone tell me where can i look for the book after purchase? 

I tried to find from all resources, but couldnt find it at all...  

Thank you!~~

God bless,

Clarence

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Dave Hooton | Forum Activity | Replied: Sun, Aug 26 2018 5:01 PM

All your books are in Library. So, click on the Title heading to sort them, and look for "Greek Grammar". Alternatively, type "Greek Grammar" into the Find box (with the quote marks).

If you can't find it, try restarting Logos to see if it will initiate a download. Otherwise, type update resources into the Command box at the top of the window.

Dave
===

Windows & Android

Posts 10
clarence kho | Forum Activity | Replied: Sun, Aug 26 2018 6:22 PM

Still cant find it, please see below two pictures.  No updates were found. 

Posts 2298
Beloved | Forum Activity | Replied: Sun, Aug 26 2018 6:28 PM

clarence kho:
Still cant find it,

Is it grayed out on the site? If not call customer service tomorrow. 

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 26 2018 6:46 PM

clarence kho:
No updates were found.

Under "program settings," what do you have for the top two lines? 

OSX & iOS | Logs |  Install

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JT (alabama24) | Forum Activity | Replied: Sun, Aug 26 2018 6:47 PM

Also, which specific version of the app engine are you running? 

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Posts 10
clarence kho | Forum Activity | Replied: Sun, Aug 26 2018 7:39 PM

Please see below two pics.... strange..

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Forum MVP
JT (alabama24) | Forum Activity | Replied: Sun, Aug 26 2018 7:44 PM

Everything looks right at first glance. <Most> of the time, a purchase should be nearly instantaneous... but not always. As Beloved asked... does the resource appear "grayed out" (shown as "purchased") on the website? Is it possible that you haven't finished the transaction? Did you receive an email? 

The only other solution I can think of (other than waiting and/or contacting FL by phone in the morning) would be to restart your computer. 

OSX & iOS | Logs |  Install

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Randy W. Sims | Forum Activity | Replied: Sun, Aug 26 2018 7:50 PM

Make sure you are using the same account on the website as Logos desktop. You could also try accessing it at https://app.logos.com.

Posts 10
clarence kho | Forum Activity | Replied: Mon, Aug 27 2018 12:34 AM

yes, purchased.   use only one account all the way :)...

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Graham Criddle | Forum Activity | Replied: Mon, Aug 27 2018 12:39 AM

It is for some reason in your “hidden resources”?

You can check this at the bottom of Tools -> Program Settings

Posts 10
clarence kho | Forum Activity | Replied: Mon, Aug 27 2018 1:53 AM

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Graham Criddle | Forum Activity | Replied: Mon, Aug 27 2018 2:30 AM

I can't think of anything else we can check here.

As suggested above I recommend contacting Customer Services and seeing if they can help

Posts 10
clarence kho | Forum Activity | Replied: Mon, Aug 27 2018 3:58 AM

thank you Graham.  

Posts 2298
Beloved | Forum Activity | Replied: Mon, Aug 27 2018 12:50 PM

Hi Clarence,

Please post back with the results of the resolution of your issue as it would help us advise others in the future.

Thanks,

Beloved

Meanwhile, Jesus kept on growing wiser and more mature, and in favor with God and his fellow man.

International Standard Version. (2011). (Lk 2:52). Yorba Linda, CA: ISV Foundation.

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