Crash -- Logos won't open and load resources, it keeps crashing. Help!

Page 1 of 1 (7 items)
This post has 6 Replies | 1 Follower

Posts 3
Josef | Forum Activity | Posted: Tue, Aug 28 2018 4:49 PM

2821.LogosLogs.josefurban.20180828-194559.zip

Crash -- Logos won't open and load resources, it keeps crashing. Help!

Posts 24561
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Aug 29 2018 4:58 AM

Your resource Bible History: Old Testament could be corrupt.

Start Logos whilst holding the CMD key. Login and it will open to a blank layout. Now you need to hide Bible History: Old Testament. Then unhide it to allow a new copy to download.

Dave
===

Windows & Android

Posts 7922
LogosEmployee

You may also need to delete this file:

/Users/josefurban/Library/Application Support/Logos4/Data/i0qoznkz.uam/ResourceManager/Resources/BHISTOT.logos4

Posts 3
Josef | Forum Activity | Replied: Thu, Aug 30 2018 2:09 PM

Thanks but it just crashes as soon as it opens. It doesn't give me a chance. Is there another option?

Posts 24561
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Aug 30 2018 2:22 PM

You were replying to Bradley, but you delete the file without opening Logos.

Did you try pressing CMD key when Logos was starting?  You will see a Logon window, from which it opens to a blank layout.

Dave
===

Windows & Android

Posts 3
Josef | Forum Activity | Replied: Thu, Aug 30 2018 2:35 PM

Oh yes, sorry for the confusion on the reply. I tried opening it holding the command key, and a log on window popped up, then I signed in, and entered. And the same thing happens, it opens (I hear the jingle tune and see a grey window) and then 2 seconds later it all closes immediately. Then I get a notification saying "Logos quit unexpectedly."

I'm on a Mac OS X El Capitan Version 10.11.6

Posts 27267
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Aug 31 2018 5:04 AM

Did you delete the file that Bradley suggested? If not, please do so. If that doesn't work, please upload NEW log files AFTER a new crash. Alternatively, you could call FL directly. 

OSX & iOS | Logs |  Install

Page 1 of 1 (7 items) | RSS