Logos application update fails installation

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Posts 2
John Petley | Forum Activity | Posted: Wed, Sep 12 2018 4:20 AM

Hi there,

Hoping for some help with L7 failing to install an update.

When running Logos 7, I have a blue circle with 1 in it next to the sync arrows at the top - hovering over it indicates "installing application update". Then I get a message window saying "The installation of Logos Bible Software did not succeed"

Uploaded logs

6840.Logos Log Files.zip

Search of the attached logs revealed the following error:

RunCommandInstall MsiInstallProductW returned 1603: failure

Googled this and Logos advised removing KB2918614, but that does not seem to be installed.

So any other ideas?

Thanks

Posts 21939
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Sep 12 2018 4:37 AM

HI John - and welcome to the forums

Sorry to hear you are having problems.

There was an earlier discussion on a similar problem some years ago and a way of moving forward was outlined at https://community.logos.com/forums/p/114742/762261.aspx#762261 

Translating to your context and the later version of software it would be something like:

  1. In Windows Explorer, navigate to the C:\Users\John\AppData\Local\Logos folder
  2. Delete the Logos.exe file and the sibling en-US, es-ES and es-MX folders
  3. Open the 7.17.0.0020 folder (not sure about this name but hopefully it will be clear from your folder structures) and double-click on Logos.exe
  4. It should download and successfully install the update

Please let us know how you get on

Graham

Posts 2
John Petley | Forum Activity | Replied: Wed, Sep 12 2018 10:48 PM

Hi Graham,

Deleted the files and all good now (took a while to find the Logos.exe as that folder  you mentioned (nor similar) was no where to be found.

Thanks for your help

Much appreciated

Regards

Posts 21939
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Sep 12 2018 10:53 PM

Hi John

Glad you have it working

Graham

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