Another Unable To Sync User

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This post has 9 Replies | 3 Followers

Posts 5
Craig Vinson | Forum Activity | Posted: Wed, Sep 26 2018 7:30 AM

I've been having this problem for a week or so now. I WAS getting the error message in the past, now I no longer get the error but syncing will run for hours with no results causing me to exit anyways

8726.LogosLogs.craigvinson.20180926-102524.zip

Posts 758
Jack Hairston | Forum Activity | Replied: Wed, Sep 26 2018 12:35 PM

Me too. I tried to leave a message like this one, but that process erred too.

Without regular sync, I fear I will lose changes to my notes.

Posts 650
Alex Scott | Forum Activity | Replied: Wed, Sep 26 2018 1:19 PM

Yeah.  Mines been spinning for hours with no results.  But apparently Logos won't look into the problem until they get 999 complaints.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 4870
DIsciple II | Forum Activity | Replied: Wed, Sep 26 2018 3:09 PM

Alex Scott:

Yeah.  Mines been spinning for hours with no results.  But apparently Logos won't look into the problem until they get 999 complaints.

i thought it was 666 complaints before they acted 

Posts 24692
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 26 2018 5:14 PM

Craig Vinson:
I WAS getting the error message in the past, now I no longer get the error but syncing will run for hours with no results causing me to exit anyways

It is a sync problem with Notes, which (once again) appears to be a Faithlife server error.

You could try changing a note/highlight that was created about the time of the error, or just create a new one (these have met with some success for other users).

Dave
===

Windows & Android

Posts 5
Craig Vinson | Forum Activity | Replied: Wed, Sep 26 2018 5:51 PM

Sadly I've done all of the above - created new notes, edited old notes, multiple highlights, etc

No luck

Guess I'll just wait and see if the servers start working again...

Posts 24692
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Sep 26 2018 6:00 PM

Contact Customer Service about it.

Dave
===

Windows & Android

Posts 650
Alex Scott | Forum Activity | Replied: Thu, Sep 27 2018 5:28 AM

Yeah, well their suggestion has been that our computers are too old.

Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.

Posts 576
LogosEmployee
Alan Palmer (Faithlife) | Forum Activity | Replied: Thu, Sep 27 2018 10:11 AM

We have made some improvements on the sync servers that have improved sync times. Please let me know if your errors continue.

Posts 758
Jack Hairston | Forum Activity | Replied: Thu, Sep 27 2018 11:27 AM

Alan Palmer (Faithlife):

We have made some improvements on the sync servers

It appears to have solved the issue. I no longer see the red "!" that indicates a sync error.

Thanks for the fix.

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