I've been having this problem for a week or so now. I WAS getting the error message in the past, now I no longer get the error but syncing will run for hours with no results causing me to exit anyways
8726.LogosLogs.craigvinson.20180926-102524.zip
Me too. I tried to leave a message like this one, but that process erred too.
Without regular sync, I fear I will lose changes to my notes.
Yeah. Mines been spinning for hours with no results. But apparently Logos won't look into the problem until they get 999 complaints.
Longtime Logos user (more than $30,000 in purchases) - now a second class user because I won't pay them more every month or year.
Alex Scott: Yeah. Mines been spinning for hours with no results. But apparently Logos won't look into the problem until they get 999 complaints.
i thought it was 666 complaints before they acted
Craig Vinson:I WAS getting the error message in the past, now I no longer get the error but syncing will run for hours with no results causing me to exit anyways
It is a sync problem with Notes, which (once again) appears to be a Faithlife server error.
You could try changing a note/highlight that was created about the time of the error, or just create a new one (these have met with some success for other users).
Dave===
Windows & Android
Sadly I've done all of the above - created new notes, edited old notes, multiple highlights, etc
No luck
Guess I'll just wait and see if the servers start working again...
Contact Customer Service about it.
Yeah, well their suggestion has been that our computers are too old.
We have made some improvements on the sync servers that have improved sync times. Please let me know if your errors continue.
Alan Palmer (Faithlife): We have made some improvements on the sync servers
We have made some improvements on the sync servers
It appears to have solved the issue. I no longer see the red "!" that indicates a sync error.
Thanks for the fix.