unable to sync since updating to 7.18.0.0020

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David Thomas | Forum Activity | Posted: Tue, Oct 16 2018 7:47 AM

I updated my main computer yesterday and did a fresh install on another one over night. This morning both are showing failure to sync errors.  Logs attached

6607.Logos Log Files.zip

EDIT: as of 11:00 AM (central time zone) the problem has resolved itself. I'm assuming Faithlife reset a server (non-techie here!) when they got into the office this morning and things are back to normal

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

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Graham Criddle | Forum Activity | Replied: Tue, Oct 16 2018 8:08 AM

It looks as though you are having a problem with syncing preferences but I can't get any closer than that or advise how to resolve it.

Hopefully someone else will be able to provide more insight.

Posts 55
Clearview | Forum Activity | Replied: Tue, Oct 16 2018 8:21 AM

I am having the same problem Windows 10.

4760.Logos Log Files.zip

Posts 1842
David Thomas | Forum Activity | Replied: Tue, Oct 16 2018 8:29 AM

Graham, thank you for looking into it!  I truly appreciate your helpful contributions (especially regarding sermon editor!)

As Clearview mentions - I am also on Windows 10.

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 53
Greg Rose | Forum Activity | Replied: Tue, Oct 16 2018 8:40 AM

I have the same issue.  Cannot synch since update to 7.18 SR-1.  I'm running windows 10.  Same issue on both laptop and desktop.  "Error occurred during synchronization".  I also ran "synch now" from the command box and received the same error message.

Posts 96
Ruben Gomez | Forum Activity | Replied: Tue, Oct 16 2018 8:50 AM

Me too, but I'm on a Mac (High Sierra)...

Rubén Gómez

Posts 55
Clearview | Forum Activity | Replied: Tue, Oct 16 2018 9:24 AM

I can now sync

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Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Oct 16 2018 2:15 PM

David Thomas:
EDIT: as of 11:00 AM (central time zone) the problem has resolved itself. I'm assuming Faithlife reset a server (non-techie here!) when they got into the office this morning and things are back to normal

I would say so. I had the same Prefs sync error (internal server), and sync is now working.

Dave
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Windows & Android

Posts 24955
Forum MVP
Dave Hooton | Forum Activity | Replied: Tue, Oct 16 2018 7:17 PM

Not resolved - it's back again.

Dave
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Windows & Android

Posts 465
Nord Zootman | Forum Activity | Replied: Tue, Oct 16 2018 7:36 PM

I can't sync this evening. I'm on Windows 10.

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