Help - Logos will not open / stops responding

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Posts 259
Greg Corbin | Forum Activity | Posted: Tue, Oct 16 2018 11:24 AM

Everything was fine until this morning - now Logos will "hang up" and stop responding before it fully opens. Happened three times this morning - had to move over to the web app to do any work.  After meetings, I just tried it again and the same thing is happened.  To be clear, Logos will begin to open - the home page will appear, but everything won't fully load up before the program stops responding. 

What could be the issue?  Any help is appreciated.

Posts 1462
Forum MVP
Levi Durfey | Forum Activity | Replied: Tue, Oct 16 2018 12:04 PM

Hey Greg, sorry to hear you've got problems starting Logos.

In order to diagnosis the issue, you'll need to post your logs to this thread.

See my signature line for how to get your logs.

How To Get Logs - macOS or Windows

Posts 259
Greg Corbin | Forum Activity | Replied: Tue, Oct 16 2018 12:06 PM

UPDATE:  I realized that I had not shut down my MacBook Pro last night.  When I closed everything out and then restarted from scrath, then Logos came open and is working normally. Sorry for the bother.

Posts 1462
Forum MVP
Levi Durfey | Forum Activity | Replied: Tue, Oct 16 2018 12:11 PM

Great! Restarting is always a good troubleshooting step. Smile

How To Get Logs - macOS or Windows

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