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Posts 63
tczinder | Forum Activity | Posted: Fri, Oct 26 2018 5:49 AM

Friends,

It seems that I'm getting beachballs and delays and media that takes forever to load in the media browser...is there a caching issue? Memory leak? Additionally, when typing in a search box, it takes a bit for the program to catch up. Any help? Optimizations? Updates?

Running 10.14 Mojave on an 3.4 gHz i5 iMac w/ 32GB of RAM.

Posts 605
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Fri, Oct 26 2018 9:56 AM

Sorry about this. Is this all in the media browser? 

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Posts 63
tczinder | Forum Activity | Replied: Fri, Oct 26 2018 11:39 AM
By my recollection, yes. All in the Media Browser.
Posts 605
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Fri, Oct 26 2018 12:44 PM

sweet, thanks for the heads up. We will take a look!

Mac | iOS | Android | Windows | Web Developer 

Posts 63
tczinder | Forum Activity | Replied: Mon, Oct 29 2018 7:33 AM

I just realized that I also experience this in the "Reuse Item" dialog box.

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Oct 29 2018 8:44 AM

Is the slowness present directly after a restart or only after Proclaim has been running for a while?

Please use Help > Save Log Files to save some logs and attach them to this thread. We'll take a look and see if anything stands out. 

Posts 3501
LogosEmployee
Scott Alexander | Forum Activity | Replied: Mon, Oct 29 2018 8:47 AM

If that doesn't reveal anything we may ask for you to sample the Proclaim process using Activity Monitor while reproducing the issue and attach those logs as well. 

Posts 605
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Wed, Oct 31 2018 2:41 PM

Tczinder, we just fixed a memory issue that cropped up recently on Mac. It's likely that it would negatively affect other parts of the app as you are using it, so it might be what you were witnessing. 

The new update is out now, 2.9.0.0109.

Try it out and let us know how it goes!

Mac | iOS | Android | Windows | Web Developer 

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