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This post has 140 Replies | 6 Followers

Posts 454
Bob Deacon | Forum Activity | Replied: Mon, Nov 12 2018 4:18 AM

I certainly agree! The email response I received indicated 4-5 business days for a response to my report! I know they must be busy but I hope it is quicker than that.

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 454
Bob Deacon | Forum Activity | Replied: Mon, Nov 12 2018 6:11 AM

I deleted the app (it was the 8.0.3 beta) and reinstalled from app store (IOS). The wheel is spinning (downloading?) but it has NOT crashed! Time will tell!

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 454
Bob Deacon | Forum Activity | Replied: Mon, Nov 12 2018 6:55 AM

For whatever it is worth I removed the beta app (8.0.3) and installed 8.0.3 from the App Store. While it took some time to update notes it seems to be working fine!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 212
David Wanat | Forum Activity | Replied: Mon, Nov 12 2018 7:22 AM

Bob Deacon:

For whatever it is worth I removed the beta app (8.0.3) and installed 8.0.3 from the App Store. While it took some time to update notes it seems to be working fine!

Bob

interesting. I never installed the beta for fear of glitches updating to the full version. Guess my concern was valid.

Retina MacBook Pro. i5 2.6ghz 8gb RAM, 512mb SSD (Late 2013). macOS 10.14. iPad Mini 4–128gb

Verbum 8 Silver, Orthodox 8 Bronze. Starter sets: Anglican, Baptist, Lutheran, Methodist, Pentecostal, Reformed, SDA, Standard

Posts 106
ManilaDave | Forum Activity | Replied: Tue, Nov 27 2018 2:45 PM

Are we any closer to a solution? Or am I the only one for whom the app still keeps crashing and producing blank screens?

Posts 212
David Wanat | Forum Activity | Replied: Tue, Nov 27 2018 5:38 PM

ManilaDave:

Are we any closer to a solution? Or am I the only one for whom the app still keeps crashing and producing blank screens?

Verbum 8.0.5 is mostly good. Haven’t had either for awhile. 

Retina MacBook Pro. i5 2.6ghz 8gb RAM, 512mb SSD (Late 2013). macOS 10.14. iPad Mini 4–128gb

Verbum 8 Silver, Orthodox 8 Bronze. Starter sets: Anglican, Baptist, Lutheran, Methodist, Pentecostal, Reformed, SDA, Standard

Posts 88
Daniel M | Forum Activity | Replied: Tue, Nov 27 2018 9:43 PM

You’re not the only one, my Logos Bible app keeps hanging or giving blank screens as well, although it does seem a bit less frequent than before.

I assume Faithlife is working on it, but communication regarding this issue could definitely be improved.

Posts 106
ManilaDave | Forum Activity | Replied: Thu, Nov 29 2018 7:39 PM

Today I excitedly installed the latest update hoping that there was a fix to the issues I've been experiencing. Sadly, all it succeeded in doing was ensuring the app crashes more frequently, gives me blank pages more often and that the scrolling continues to regularly hit cul-de-sacs. 

The silence from FL about the issue is deafening. Come on FL, let us know what's happening, please. You have delivered a product that some of us at least are finding unusable. Updating us on progress would be a welcome courtesy. 

Posts 212
David Wanat | Forum Activity | Replied: Thu, Nov 29 2018 8:18 PM

i haven’t had it crash for awhile. So I’m not sure what the difference is.  My situation:

  • iPad mini 4 128gb (about 40gb free)
  • Verbum, not Logos
  • Scrolling turned off
  • never used the beta.

not sure if any of these are different from yours.

Retina MacBook Pro. i5 2.6ghz 8gb RAM, 512mb SSD (Late 2013). macOS 10.14. iPad Mini 4–128gb

Verbum 8 Silver, Orthodox 8 Bronze. Starter sets: Anglican, Baptist, Lutheran, Methodist, Pentecostal, Reformed, SDA, Standard

Posts 454
Bob Deacon | Forum Activity | Replied: Sat, Dec 1 2018 3:57 AM

"Updating us on progress would be a welcome courtesy."

I certainly agree with you ManilaDave. I have managed to find workarounds for some of these but certainly not all! I do know FL is aware of the problem and is being addressed, however knowing how long one must endure is yet unknown!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 84
Paul Yeager | Forum Activity | Replied: Sat, Dec 1 2018 10:39 AM

I made the move to Logos 8 yesterday.  My Logos mobile app is crashing within two seconds of opening it every time on my iphone.  

A question -- is it LIKELY that the app crashing will stop if I delete the Logos app and re-install?  I'd prefer not to re-install the app because I have so many resource downloaded on my iphone.

Posts 212
David Wanat | Forum Activity | Replied: Sat, Dec 1 2018 11:06 AM

Good question. I did delete my Verbum app and just used Logos with minimal downloads until Verbum’s updated app came out. I haven’t had any crashes for awhile. Maybe that clean install is  the difference between my experience and others who just let their app be updated

But I’m not 100% sure that’s the solution. It was a pain to reinstall 2000+ books so I don’t want you to act on my advice and find out it was a waste of time

Retina MacBook Pro. i5 2.6ghz 8gb RAM, 512mb SSD (Late 2013). macOS 10.14. iPad Mini 4–128gb

Verbum 8 Silver, Orthodox 8 Bronze. Starter sets: Anglican, Baptist, Lutheran, Methodist, Pentecostal, Reformed, SDA, Standard

Posts 106
ManilaDave | Forum Activity | Replied: Sat, Dec 1 2018 11:08 AM

Paul Yeager:

Is it LIKELY that the app crashing will stop if I delete the Logos app and re-install?  I'd prefer not to re-install the app because I have so many resource downloaded on my iphone.

Hi Paul! If you reinstall you may get improvement, but I doubt if it will solve the problem. I've reinstalled twice on my iPad Air without resolving anything. Others may have had a different experience.

If you go to your phone's settings and scroll down to the apps section and select the Logos app and "Reset Workspace" you're likely to get improvement and will be able to use the app in a limited way. I've found if I don't put pressure on it - as in using the exegetical and passage guide functions - I'll get longer between crashes and the other issues popping up. When it does crash going back to "Reset Workspace" will probably get you going again. 

Meanwhile, welcome to the club of those who are eagerly waiting the second coming of the Logos 8 iOS app when it will come in all its glory. For now we must be content to "live between the times" in the "already but not yet" of the Logos 8 world. We are patiently, (or not so patiently), waiting the redemption of our app, and we continue to believe that FL will sort it out. 

Posts 454
Bob Deacon | Forum Activity | Replied: Sun, Dec 2 2018 1:14 PM

IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 106
ManilaDave | Forum Activity | Replied: Sun, Dec 2 2018 1:30 PM

In this part of the world we're still on version 8.0.6. Eagerly waiting the next update.

Posts 106
ManilaDave | Forum Activity | Replied: Sun, Dec 2 2018 1:30 PM

Bob Deacon:

IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!

Bob

In this part of the world we're still on version 8.0.6. Eagerly waiting the next update.

Posts 454
Bob Deacon | Forum Activity | Replied: Sun, Dec 2 2018 5:30 PM

It is actually the beta update that will fix 8.0.6.

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

Posts 88
Daniel M | Forum Activity | Replied: Mon, Dec 3 2018 1:33 PM

Bob Deacon:

IOS version 8.0.7.0750 does NOT crash when changing note icon. Will test further but it appears to be a BIG improvemen! Thank you FL developers!

Bob

That sounds hopeful Bob, glad to read that! What is your experience with using the Beta app? Would you know if there is a way to install the Beta and normal app side by side?

Posts 20556
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Dec 3 2018 2:05 PM

Daniel Malschaert:
Would you know if there is a way to install the Beta and normal app side by side?

No you can't do that.

But you can - for example - install the beta Logos app and use the stable Verbum app on the same platform

Posts 454
Bob Deacon | Forum Activity | Replied: Mon, Dec 3 2018 5:45 PM

Daniel,

I do not believe that is possible so someone with more knowledge might want to chime in.

Bob

Bob Deacon

Dell Inspiron, Windows 10 Creator Edition (not used much)

MacBook Air (2017) with Mojave (preferred)

Ipad Air 2 (ios 12.1.1)

Iphone 6S (ios 12.1.1)

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