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This post has 29 Replies | 5 Followers

Posts 114
Matt Zimmerman | Forum Activity | Posted: Tue, Oct 30 2018 9:45 PM

When I am using 8 on my iOS devices the text in a resource pane vanishes. It defaults to the background color and no matter which pane I switch with to or even if I open a new resource, no change. Zero text and blank background. Only solution is to force close the app and restart it. 

How to replicate this bug? I don’t know. But it is happening all the time... can someone else confirm they are experiencing the same issue? I am across both my iPhone and iPad.

Posts 20
Brent Hudson | Forum Activity | Replied: Wed, Oct 31 2018 3:48 AM

I’m having exactly the same problem. It renders the program useless. I find if I switch to another application and then back the screen will refresh. 

Posts 1927
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Randy W. Sims | Forum Activity | Replied: Wed, Oct 31 2018 5:54 AM

What where you doing before it happened? Where you using layouts? This is easy to reproduce using layouts, but I'm not certain if that's the cause or just a good way to aggravate it. In fact, it is easier to reproduce now than when I reported it previously.

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Posts 111
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Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Oct 31 2018 9:52 AM

Thanks for the reports, we'll look into this issue.

Posts 20
Brent Hudson | Forum Activity | Replied: Wed, Oct 31 2018 10:31 AM

For me, I was just reading a book and moved the page up and it disappeared. Other times the entire app goes to a white screen. As for layouts, I'm using iOS version so I'm not sure what that refers to -- is it a new feature? I can't find it on my app.

Posts 20
Brent Hudson | Forum Activity | Replied: Wed, Oct 31 2018 10:33 AM

I also find it happens regularly when 2 finger swiping to change go to the next resource. Usually it will go blank after a couple of swipes (I only have 3 - 4 resources open).

Posts 111
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Todd Diehl (Faithlife) | Forum Activity | Replied: Wed, Oct 31 2018 2:02 PM

Quick question, does this happen for online or offline resources (or both)? Any specific resources?

Posts 114
Matt Zimmerman | Forum Activity | Replied: Wed, Oct 31 2018 2:21 PM

@Todd

It happened to offline resources. Happens when I’m flipping between panes or looking stuff up. 

Posts 106
ManilaDave | Forum Activity | Replied: Fri, Nov 2 2018 1:03 AM

Same problem. I had just gotten over the app crashing on launch by uninstalling, hard start and reinstalling. Re-downloaded resources. Then as I started to use the app every time I changed the page the text disappeared. I can read a resource but I get the blank screen if I try change the page. 

Posts 101
Robert Bigouette | Forum Activity | Replied: Fri, Nov 2 2018 6:57 AM

Everytime I think this app might be worth it. It slaps me in the face. Will it ever work?

Trying to insert iCloud link. It’s proving difficult, lol. Of course the forums work as well as the app.

https://share.icloud.com/photos/0fkE0g7mtxBA5jCYH7SHKnNlQ

Posts 2681
Mattillo | Forum Activity | Replied: Fri, Nov 2 2018 7:01 AM

Todd Diehl (Faithlife):

Quick question, does this happen for online or offline resources (or both)? Any specific resources?

It has happened to me on offline/downloaded ones though I usually download a resource before using it. I also get what I like to call a partial download where after opening a resource, I can only scroll up and down about a page and it gets stuck as if only a part of it downloaded. Force close and restart fixes it.

My suspicion is the new notes system is causing all this havoc... Highlights are very slow to appear and modify

Posts 101
Robert Bigouette | Forum Activity | Replied: Fri, Nov 2 2018 7:27 AM

The Web app and mobile app (ipad) are both buggy and yet both are great at the same time. I like the layout so much better of the web app but prefer the stability and speed of the mobile app. (When it is stable lol). Notes rarely work well on either. So just gonna keep using the desktop app and hope eventually i can effectively use the web app on my ipad (which doesnt work super well) or the mobile app works well and long enough to not drive me to frustration. Focus folks. Focus.

Posts 101
Posts 113
Richard Kingston | Forum Activity | Replied: Mon, Nov 5 2018 9:44 AM

Same problem here. For me though I am also getting some text in the secondary pane but I cannot move beyond that screen. Moving to new verses in the primary screen does not give me anything more in the secondary screen. I have to close the application and start again. I am using an iPhone 8 Plus the latest iOS, and the latest (as of Sunday 4th November) Verbum application. 

Posts 106
ManilaDave | Forum Activity | Replied: Fri, Nov 9 2018 3:45 PM

Downloaded 8.03 Update. It doesn't solve the blank screen and freezing issue On my iPad Air. I'm not sure if it was expected to or not, sonI'm just reporting my experience. 

Posts 101
Robert Bigouette | Forum Activity | Replied: Fri, Nov 9 2018 4:25 PM

Haven’t expe4ienced this now with the latest update. 

Posts 76
William McFarland | Forum Activity | Replied: Sat, Nov 10 2018 7:33 AM

I have experienced this also, and since the latest update.

Posts 5
Jeff Pollard | Forum Activity | Replied: Sat, Nov 10 2018 8:24 AM

 I am having the identical problem. Especially in split screen. It renders the app useless. I have to restart the app to get the text back, and yet it still  disappears again.  Everything worked fine before iOS 12 and Logos 8.  With the advent of both, I’m having trouble getting anything done with my studies.  

Posts 1850
Donnie Hale | Forum Activity | Replied: Sat, Nov 10 2018 9:13 AM

Jeff Pollard:

 I am having the identical problem. Especially in split screen. It renders the app useless. I have to restart the app to get the text back, and yet it still  disappears again.  Everything worked fine before iOS 12 and Logos 8.  With the advent of both, I’m having trouble getting anything done with my studies.  

Exactly so.

Posts 2
Tom Davis | Forum Activity | Replied: Sat, Nov 10 2018 11:31 AM

Same problem for me. I can see the table of contents of a resource, but the text itself shows blank (white on white). Bizarrely the underlying text does seem to be there - tapping at random on the blank screen brings up either a dictionary definition or sometimes a linked verse depending on what logos thinks is at that location.

This is with 8.0.2 on iOS 12.0.1

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