What happened to all of our Bible translations in the move to Logos 7?

Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 1
Mary Dardinger | Forum Activity | Posted: Mon, Nov 5 2018 12:44 PM

We have (or had) a very high version of Logos. My husband recently "upgraded" us to Logos 7, and now the vast majority of the resources we have on Logos have disappeared. Why would we not still have access to all the same translations and reference works we've already paid good money for?

Posts 9050
Forum MVP
Mark Smith | Forum Activity | Replied: Mon, Nov 5 2018 12:48 PM

Mary, you should still have them. Is your Library still indexing? 

Pastor, North Park Baptist Church

Bridgeport, CT USA

Posts 9910
Forum MVP
NB.Mick | Forum Activity | Replied: Mon, Nov 5 2018 12:49 PM

Mary Dardinger:

We have (or had) a very high version of Logos. My husband recently "upgraded" us to Logos 7, and now the vast majority of the resources we have on Logos have disappeared. Why would we not still have access to all the same translations and reference works we've already paid good money for?

Hello Mary, welcome to the Logos forums!

Of course you should have access to all the stuff you paid good money for. From your story it sounds like a plausible scenario that maybe your husband used another email address when doing the Logos 7 upgrade than the one used before, which works as an ID. Logos Customer Service should be able to merge those two accounts for you.

Hope this helps,

Mick   

Running Logos 8 latest beta version on Win 10

Page 1 of 1 (3 items) | RSS