FIXED - Logos 8 fresh install crashes everytime I search

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This post has 7 Replies | 1 Follower

Posts 6
Joseph Fisher | Forum Activity | Posted: Sat, Nov 17 2018 2:53 PM

Hi

Logos keeps crashing whenever I search.

It is a fresh install of Logos 8 in Windows 7  64

I open a search box; type original sin

Logos immediately crashes.

Infinitely repeatable. All searches crash. Something very wrong.

Have not even got to try Logos 8 because it crashes on every search.

8182.Logos Log Files.zip

Posts 4595
Forum MVP
Fred Chapman | Forum Activity | Replied: Sat, Nov 17 2018 3:06 PM

I would contact FL support for this crash. 

Posts 6
Joseph Fisher | Forum Activity | Replied: Sat, Nov 17 2018 4:45 PM

I'm wondering if it is not because of some sort of missing support file like Dot Net?

The programmers test computers probably have all the latest updates. I don't.

Updates bog down the computer and cause problems.

For example my updating from Logos 7 to Logos 8 was a mistake. The old logos worked. The new one won't even search.

Very dumb of me. I paid to break my Logos.

Posts 6
Joseph Fisher | Forum Activity | Replied: Sat, Nov 17 2018 5:24 PM

Narrowed down the crash a little bit

I got it to search as long as it is not set to search everything.

If I change search to All Resources it searches without crashing Logos.

Tried to narrow it down more by removing all my personal books.

That didn't help. It still crashes whenever a search is set to everything. 

Bummer to not have a functioning Logos.

Posts 17899
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Nov 17 2018 5:36 PM

Joseph Fisher:

I got it to search as long as it is not set to search everything.

If I change search to All Resources it searches without crashing Logos.

Welcome Big Smile

Searching everything includes some sections that only appear when online. Hence, one troubleshooting idea is changing Program Settings for Use Internet to No followed by restarting Logos then attempt an everything search.

Keep Smiling Smile

Posts 6
Joseph Fisher | Forum Activity | Replied: Sat, Nov 17 2018 6:39 PM

Hi,

Great idea.

All these things narrow it down just a little bit every time.

Thank you!

I set the internet to no in Logos and restarted.

After setting search to Everything and searching  it crashed.

This time I clicked view details on the error message.

Here is what is said:

Problem signature:
  Problem Event Name:    CLR20r3
  Problem Signature 01:    Logos.exe
  Problem Signature 02:    8.0.0.591
  Problem Signature 03:    5be5cf64
  Problem Signature 04:    PresentationCore
  Problem Signature 05:    4.7.2558.0
  Problem Signature 06:    59d41c30
  Problem Signature 07:    11b
  Problem Signature 08:    2e
  Problem Signature 09:    System.IO.FileFormatException
  OS Version:    6.1.7601.2.1.0.256.1
  Locale ID:    1033
  Additional Information 1:    4f03
  Additional Information 2:    4f036ad49339ebc5c9d1a77f47e17743
  Additional Information 3:    95bd
  Additional Information 4:    95bd9388a0dfcd2ec91f6ce59b091eb8

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Posts 6
Joseph Fisher | Forum Activity | Replied: Sat, Nov 17 2018 6:46 PM

That line looked interesting that says:

Problem Signature 09:    System.IO.FileFormatException

So I googled it and found someone who got that error in Logos 6 and resolved it by installing a Windows 7 Platform Update

https://www.logos.com/support/logos6/windows/crash-opening-panel

It is an 11MB file from Microsoft.

Downloaded. Going to try installing it now.

Posts 6
Joseph Fisher | Forum Activity | Replied: Sat, Nov 17 2018 6:54 PM

That worked! Search everything works! Thank you all and most of all thank God!

https://www.logos.com/support/logos6/windows/crash-opening-panel

Solution: Update the Install Platform Update for Windows 7 SP1

Install the "Platform Update for Windows 7 SP1" to fix the problem.

https://support.microsoft.com/en-us/kb/2670838

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