Logos 7 crashes immediately on Mac Pro 2012 when trying to open.

Page 1 of 1 (7 items)
This post has 6 Replies | 1 Follower

Posts 3
Gary Moberg | Forum Activity | Posted: Sun, Dec 2 2018 11:28 PM

Logos 7 crashes immediately on Mac Pro 2012 when trying to open. Attached is my log.

1832.Indexer.log

Posts 21709
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Dec 3 2018 1:08 AM

Hi Gary - and welcome to the forums

Sorry to hear you are having problems.

I get an error when trying to download your logs - could you post them again please?

Thanks, Graham

Posts 17876
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Dec 3 2018 2:08 PM

Gary Moberg:
Logos 7 crashes immediately on Mac Pro 2012 when trying to open. Attached is my log.

Welcome Big Smile

Only message in log file is "logging not enabled" so please follow steps in support article (so can reply to this thread and attach zip file with diagnostic log files)

Keep Smiling Smile

Posts 17876
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Dec 3 2018 6:19 PM

Zip file includes Console Messages, which has nothing for Logos 7 (does have several Logos Logging Utility messages)

Please repeat Logos 7 crash followed by using Logos Logging Utility for zip file.

Last error message in LogosError.log shows version Logos 7.12 in Feb 2018 (was current stable release at that time). Now need Logos 7.18 or newer for connection to Faithlife servers => https://www.logos.com/install-logos-7

Note: Logos 7.14 and Newer Mac releases need OS X 10.11 El Capitan or newer macOS: 10.12 Sierra or 10.13 High Sierra

Keep Smiling Smile

Posts 3
Gary Moberg | Forum Activity | Replied: Mon, Dec 3 2018 11:16 PM
I am able to run Logos version 7.19 on my newest Mac Pro, but not on my previous Mac Pro 2012 which has High Sierra OS. I have attached the file archive that I redid as directed. Thank you.  Gary 5554.LogosLogs.garymoberg.20181204-141056.zip
Posts 24704
Forum MVP
Dave Hooton | Forum Activity | Replied: Sun, Dec 9 2018 2:55 PM

Gary Moberg:
I am able to run Logos version 7.19 on my newest Mac Pro, but not on my previous Mac Pro 2012 which has High Sierra OS.

That should support latest version of Logos. What happens when you try to install it?

The logs indicate you did not enable the logging utility before running Logos (v. 7.12)

Dave
===

Windows & Android

Page 1 of 1 (7 items) | RSS