Offline resources not working on iPhone/iPad

Page 1 of 1 (7 items)
This post has 6 Replies | 2 Followers

Posts 17
Paul Davenport | Forum Activity | Posted: Mon, Dec 3 2018 12:51 PM

Hi

Since the Logos 8 update I have not been able to use resources I thought I had downloaded for offline use without an internet connection.  This really slows down the app and obviously means the app is useless when no phone data service is available.  How do I continue to use resources offline?

Thanks

Paul 

Posts 4388
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Dec 4 2018 12:42 AM

Hi Paul

Sorry to read that you are having troubles.

One of the ways we can help is by trying to replicate the problem on our personal devices.

Could you tell us what device you are using?

Are you using the lates version of the operating system? - If not is there a reason that you have delayed updating?

Posts 20556
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Dec 4 2018 12:53 AM

Paul Davenport:
Since the Logos 8 update I have not been able to use resources I thought I had downloaded for offline use without an internet connection

I've just tried this on my iPad - and while I can access downloaded resources it is very jumpy when scrolling through them.

Is this what you are seeing or can you not access the resources at all?

Posts 17
Paul Davenport | Forum Activity | Replied: Tue, Dec 4 2018 12:22 PM

It's an issue on a brand new iPad mini 4 with iOS 12 and an iPhone 6s also with iOS 12.  For example I have the ESV as a downloaded resource but now, when offline, it is unable to operate at all, I'm unable even to go to a reference. 

Paul 

Posts 17
Paul Davenport | Forum Activity | Replied: Tue, Dec 4 2018 12:26 PM

Graham

Yes, that is the effect that I get when using a downloaded resource while I have a data connection.  When I don't have a connection they just don't work at all.

Paul

Posts 4388
Forum MVP
Mike Binks | Forum Activity | Replied: Tue, Dec 4 2018 1:24 PM
Paul Davenport:

It's an issue on a brand new iPad mini 4 with iOS 12 and an iPhone 6s also with iOS 12.  For example I have the ESV as a downloaded resource but now, when offline, it is unable to operate at all, I'm unable even to go to a reference. 

Paul 

Hi Paul I have just tried this on my iPhone. While connected to my wi-fi the app seems to behave and scrolling progresses smoothly. (I have 'Scrolling View' on). Turning Wi-fi off and relying on the data connection seems to have little effect. Turning Airplane Mode on freezes the app as you describe. Hopefully Faithlife techs will be having a look at this.
Posts 102
LogosEmployee
Todd Diehl (Faithlife) | Forum Activity | Replied: Thu, Dec 6 2018 11:18 AM

Accessing and reading downloaded resources should certainly work while offline. If they aren't, then there is a problem, and we want to fix it.

I've been trying to recreate the situation where turning Airplane Mode on freezes the app, but have been unsuccessful thus far. Mike, if this is easily reproducible, any additional steps you take would be helpful.

Paul, just to confirm information about the ESV. When you are offline and go to the Library, you see the ESV listed, and the "Info" button is filled in. Tapping on the "Info" button to see the Book Info, you will see a "Remove" button (not a "Download" button). Finally, at the bottom of that window, you will see some information about the version of the resource (there are two dates). Mine has two dates: 2018-10-23T17:14:05Z / 2018-10-11T19:19:33Z. Similar or different?

Page 1 of 1 (7 items) | RSS