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Posts 20
Robert J Smith | Forum Activity | Posted: Mon, Dec 24 2018 3:50 PM

The new mobile app syncs the prayer lists with my desktop, but not the reading plans. Since my daily Bible reading is in a reading plan I unable to do that on on the mobile app. Thus the mobile app is essentially unless to me. Am I missing something?

My desktop version is :

Logos Bible Software 8.1
8.1.0.0016

The mobile app is running on an iPhone using version 12.1.2 of iOs.

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Graham Criddle | Forum Activity | Replied: Mon, Dec 24 2018 4:41 PM

Hi Robert - and welcome to the forums

Sorry to hear you are having problems.

Robert J Smith:
Since my daily Bible reading is in a reading plan I unable to do that on on the mobile app. Thus the mobile app is essentially unless to me. Am I missing something?

Reading plans should sync but there have been cases of problems with this.

Is it that the reading plan doesn't appear on the homepage or that it doesn't show up in the list of reading plans on the device?

Graham

Posts 20
Robert J Smith | Forum Activity | Replied: Sat, Dec 29 2018 9:42 AM

Sorry for the confusion. They do not appear on the home page at all. Neither do they show up in the list of reading plans which is blank

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Graham Criddle | Forum Activity | Replied: Sat, Dec 29 2018 10:25 AM

Robert J Smith:

Sorry for the confusion. They do not appear on the home page at all. Neither do they show up in the list of reading plans which is blank

What happens if you “Sync your data”?

If that doesnt work I expect the Faithlife developers would need to see logs.

This is assuming it is a mobile issue. Do the reading plans appear at document.logos.com?

Posts 20
Robert J Smith | Forum Activity | Replied: Sat, Dec 29 2018 4:10 PM

Nothing happens whem I sync the data. Where do I find document.logos.com? I attempted to connect at www.document.logos.com and get nada. There used to be link to it L7 but I can not find one in L8.

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 29 2018 4:25 PM

Robert J Smith:
Where do I find document.logos.com? I attempted to connect at www.document.logos.com and get nada.

The answer to your question is https://documents.logos.com 

It appears that you have changed your password (I know this because your post count has been reset). There is a chance that your change of passwords has caused this glitch. 

OSX & iOS | Logs |  Install

Posts 20
Robert J Smith | Forum Activity | Replied: Sat, Dec 29 2018 4:34 PM

1. The reading plans do appear at https://documents.logos.com . 

2. I have not changed my password. But so what? I don't meed to know what might be causing the glitch. I need to get the mobile app working with my reading plans.

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Graham Criddle | Forum Activity | Replied: Sun, Dec 30 2018 12:05 AM

Robert J Smith:
I need to get the mobile app working with my reading plans.

I understand that and we're trying to help work out what the problem is so it can be resolved

Can you try installing one of the other Faithlife mobile apps from the App Store - such as Verbum - and see if your plans appear there?

If so, it might be necessary to delete and reinstall the app you are using

Posts 20
Robert J Smith | Forum Activity | Replied: Sun, Dec 30 2018 7:04 AM

I installed Verbum. The results are identical. BTW before I posted this, I did delete and reload the Logos mobile app twice. Anything else you wish me to try?

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Graham Criddle | Forum Activity | Replied: Sun, Dec 30 2018 7:14 AM

Robert J Smith:

I installed Verbum. The results are identical. BTW before I posted this, I did delete and reload the Logos mobile app twice. Anything else you wish me to try?

In which case I am out of ideas - sorry.

Unless you are using a different account on mobile and desktop I think we need someone from Faithlife to comment on this.

Posts 20
Robert J Smith | Forum Activity | Replied: Sun, Dec 30 2018 10:11 AM

Thanks, Graham.

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JT (alabama24) | Forum Activity | Replied: Sun, Dec 30 2018 12:47 PM

Robert J Smith:
But so what? I don't meed to know what might be causing the glitch.

Knowing what caused it might help you know how to fix it. Wink

OSX & iOS | Logs |  Install

Posts 20
Robert J Smith | Forum Activity | Replied: Sun, Dec 30 2018 12:55 PM

True. Thanks for your help.

Posts 1874
Donnie Hale | Forum Activity | Replied: Mon, Dec 31 2018 5:02 AM

See this reply, in case it's related:

https://community.logos.com/forums/p/177044/1023863.aspx#1023863

-Donnie

Posts 20
Robert J Smith | Forum Activity | Replied: Mon, Dec 31 2018 10:45 AM

It does not relate. In fact I read that thread before I posted this.

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 31 2018 10:53 AM

Robert J Smith:
Anything else you wish me to try?

Can you provide a screen shot of the reading plan? Provide more details about it? I wonder if the issue is with the reading plan itself. 

OSX & iOS | Logs |  Install

Posts 20
Robert J Smith | Forum Activity | Replied: Mon, Dec 31 2018 10:09 PM

I have four reading plans of the "Generate a reading plan" variety. None of them appear in the mobile app. Screenshot attached,

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MJ. Smith | Forum Activity | Replied: Mon, Dec 31 2018 10:31 PM

are any of them active?

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 20
Robert J Smith | Forum Activity | Replied: Mon, Dec 31 2018 10:35 PM

All of them are. I use them daily on the desktop.

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JT (alabama24) | Forum Activity | Replied: Mon, Dec 31 2018 10:47 PM

Robert J Smith:
Neither do they show up in the list of reading plans which is blank

Did you check to see if the reading plan documents are under the "documents" menu (separate from the list of reading plans you can choose from to add to the home screen)? 

OSX & iOS | Logs |  Install

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