CRASH: Workflows crash on 8.2 RC1 running on Windows desktop

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This post has 5 Replies | 1 Follower

Posts 169
Eleanor Emmott | Forum Activity | Posted: Wed, Jan 16 2019 8:36 AM

Hello!

After updating to 8.2 RC1, I am experiencing persistent workflow crashing.

This takes three forms.  

1.  When attempting to open a started workflow, the program hangs and crashes.

2.  When attempting to open a started workflow, the workflow opens, but when I click on a step or the continue button, the program hangs and crashes.

3. When beginning a new workflow, I enter a key (scripture text, person name, etc).  Then the program hangs and crashes.

The crashing happens with both regular and user-created workflows.

Program Version: 8.2 (8.2.0.0014)
Windows Version: 10.0.17763.0

7444.LogosError.log

7774.LogosCrash.txt

Posts 21869
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 16 2019 9:06 AM

I can reproduce this - I've tested the third form above

Here's a Logos.log file for a Guide looking at the person of Abraham

6278.Logos.log

PS: Eleanor - when reporting a crash it's helpful to include the logos.log file if you have one as this provides much more context as to what was happening. If you don't have one, it can be enabled using step 4 at https://support.logos.com/hc/en-us/articles/360008571551-Report-a-Problem-Windows 

Posts 2577
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 16 2019 9:08 AM

I'll get a case written up.

Posts 169
Eleanor Emmott | Forum Activity | Replied: Wed, Jan 16 2019 9:14 AM

Thank you

0550.Logos Log Files.zip

Posts 2577
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Thu, Jan 17 2019 11:08 AM

Eleanor Emmott:

Hello!

After updating to 8.2 RC1, I am experiencing persistent workflow crashing.

This takes three forms.  

1.  When attempting to open a started workflow, the program hangs and crashes.

2.  When attempting to open a started workflow, the workflow opens, but when I click on a step or the continue button, the program hangs and crashes.

3. When beginning a new workflow, I enter a key (scripture text, person name, etc).  Then the program hangs and crashes.

The crashing happens with both regular and user-created workflows.

Program Version: 8.2 (8.2.0.0014)
Windows Version: 10.0.17763.0

7444.LogosError.log

7774.LogosCrash.txt

This crash has been fixed in 8.2 RC 2.

Posts 169
Eleanor Emmott | Forum Activity | Replied: Thu, Jan 17 2019 11:59 AM

Yes

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