CRASH when switching Bibles via Parallel Resource Sets. Windows 8.3 Beta 1 (8.3.0.0001)

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Posts 734
Tim Hensler | Forum Activity | Posted: Wed, Jan 30 2019 6:10 AM

The app suddenly closed a few seconds after I used the Parallel Resource Sets icon to switch from The Good News Translation to the New International Readers Version.

The Good News Translation:

LLS:1.0.160
2018-04-20T21:24:01Z
GNB.logos4

New International Readers Version

LLS:NIRV
2014-10-08T23:36:57Z
NIRV.logos4

Reproducible as described above:  This happened three times.  Log files from the last two times:

6354.Logos Log Files-A.190130.0528.zip

6811.Logos Log Files-B.190130.0546.zip

Happens even when opening the NIrV from a blank layout. Log files:

0285.Logos Log Files-C.190130.0604.zip

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 30 2019 7:18 AM

I can't reproduce this.

The crash - I'm looking at the last one - shows that you are trying to set up a lot of visual filters for the NiRV which rely on reverse interlinear tagging. With the NiRV not having RI capability these will not be matching.

The specific one that is being set up when it crashes is {Label Figurative Language}

When I run a search for this in the NiRV I don't get any results but Logos doesn't crash.

So it might not be the cause of the crash but I would look at disabling these visual filters - which won't result in any matches - for the NiRV and see if that affects anything.

Posts 734
Tim Hensler | Forum Activity | Replied: Wed, Jan 30 2019 8:34 AM

Thank you, Graham, for the analysis.  Some day I need to learn how to read the logs better.

I managed to turn off ALL filters within the NIrV Resources (un-checking all the boxes under the Visual Filters icon in the NIrV resource toolbar).  

The App continues to close when I open NIrV:

  • Launched Logos to a blank layout
  • No other tools or resources open
  • Opened NIrV from the command box
  • The App closed in about 5-10 seconds (as it did each time before)

I have not had this problem before, but I haven't consulted NIrV for a couple months, so I don't know how long this has been a problem.  

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 30 2019 11:38 AM

Tim Hensler:
The App continues to close when I open NIrV:

Please post new logs showing this crash

Posts 734
Tim Hensler | Forum Activity | Replied: Wed, Jan 30 2019 12:02 PM

Problem reproduced as follows.  Logs attached below.

  • Launched Logos to a blank layout
  • No other tools or resources open
  • Opened NIrV from the command box
  • The App closed in about 10 seconds

4401.Logos Log Files-D.190130.1152.zip (No CEF log created this time.)

Thank you, Graham, for your assistance.

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 21701
Forum MVP
Graham Criddle | Forum Activity | Replied: Wed, Jan 30 2019 12:13 PM

Tim Hensler:
Problem reproduced as follows.  Logs attached below.

The visual filters are still being calculated for the NIrV - I think (but someone would need to verify) that this happens even if the visual filters are disabled in the resource. So it could be worth checking why the Visual Filter documents refer to the NIrV in the first place.

But it also looks as though the issue relates to the Figurative Language filter.

019-01-30 11:51:58.5857 32 Info SQLite Profile 1997ms in FIGURATIVE-LANGUAGE.lbssd;SupplementalData.db for: select distinct dtr.Reference, dtr.DataType from DataTypeReferences dtr join ReferenceAttachments ra on ra.AttachedReferenceId = dtr.ReferenceId where dtr.DataType == @DataType union select distinct dtr.Reference, dtr.DataType from DataTypeReferences dtr join TextRangeAttachments tra on tra.DataTypeReferenceId = dtr.ReferenceId where dtr.DataType == @DataType union select distinct dtr.Reference, dtr.DataType from DataTypeReferences dtr join WordNumberSetAttachments wnsa on wnsa.DataTypeReferenceId = dtr.ReferenceId where dtr.DataType == @DataType

2019-01-30 11:52:00.7463 32 Info LibrarySearcher (4808ms) Searching SingleResource for: {Label Figurative Language}

2019-01-30 11:52:00.7473 32 Info VisualFilterDocumentUserVisualFilterManager (4809ms) Populating filter cache for {Label Figurative Language} | LLS:NIRV

2019-01-30 11:52:00.7623 32 Error ApplicationUtility Unhandled exception in async work System.ArgumentOutOfRangeException: Specified argument was out of the range of valid values.

Are you able to find the Visual Filter Document that is setting up a search for {Label Figurative Language} and ensure this isn't applied to the NIrV?

Posts 2478
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 30 2019 12:37 PM

Tim,

Can you share a screenshot of what your VIsual Flter document for Figurative Language looks like?

Posts 734
Tim Hensler | Forum Activity | Replied: Wed, Jan 30 2019 1:14 PM

Below is the Visual Filter document for Figurative Language.

For fun, I changed the Bible selection to NASB and then opened the NIrV - no problem.  Then, while NIrV was open, I changed the VF back to all Bibles and in about 10 seconds it crashed.  Below are the log files for this session along with the VF image.

6644.Logos Log Files-E.190130.1310.zip

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

Posts 84
LogosEmployee
Mitch (Faithlife) | Forum Activity | Replied: Wed, Jan 30 2019 3:06 PM

Thanks for the report Tim! There should be a fix coming in the next beta.

It has to do with some label data we can't read in one of your migrated notes. I can probably get you a workaround if you are stuck and can't wait till next week, but it would be specific to your case and so I'll follow up with you personally if you want to go that route.

Mitch

Posts 734
Tim Hensler | Forum Activity | Replied: Wed, Jan 30 2019 3:39 PM

I am fine until the next beta.

Thank you Graham, Philana and Mitch for your help.  I am an avid notes and label user - give me a tool and I am quite capable of using it in ways not anticipated.  Sorry to have a unique problem and cause you a lot of work.

HP Pavilion Laptop PC; Windows 10 Home (64bit); i7-8565U @ 1.80GHz, 1.99GHZ ; 16GB of memory
Samsung Galaxy Tab A 10.1 (SM-T580) tablet; Android v8.1; Wi-Fi only; 16GB of storage; 32GB SD card.

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