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Lew Worthington | Forum Activity | Posted: Wed, Feb 6 2019 4:56 AM

Normally, when I'm reading a resource and click to open a footnote, I can either click away from the popup, or hit the phone's back button to close the popup. However, when the popup occupies the entire screen, the first option is not available. The problem is that sometimes, the back button does not work to close the popup.

Have others experienced this issue? Is there a workaround (besides restarting the app)?

I've got version 8.1.2 (Build 801020051), Android version 7.1.1.

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Forum MVP
Reuben Helmuth | Forum Activity | Replied: Wed, Feb 6 2019 5:47 AM

Tapping anywhere (non hyperlinked) within the popup should close it as well. Is that not working for you?

Posts 104
Anthony Dowden | Forum Activity | Replied: Wed, Feb 6 2019 5:49 AM

I get this as well with the latest beta on Samsung S8+. Back button usually works for me, although there have been three or four times when I have had to close the app. I think the window needs to be resized so that there is an area at the side where you can click out f it.

Posts 104
Anthony Dowden | Forum Activity | Replied: Wed, Feb 6 2019 5:51 AM

Hi Reuben. No! That doesn’t work for me at all!

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Lew Worthington | Forum Activity | Replied: Wed, Feb 6 2019 8:28 AM

Thanks for the reply, Reuben, but that does not work for me.

Lew

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