Syncing problems

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Bruce Shiroma | Forum Activity | Posted: Sun, Feb 10 2019 4:46 PM

For some reason, when I add a highlight or note to my android app, it syncs with my desktop and the webapp, but when I make a highlight or note to my desktop and webapp, it doesn't sync to my android app. Any ideas? It wasn't always this way. For that matter, the notes and highlights I previously had made on my desktop before the sync problem started still show up on my android app which I find very strange.

The desktop and webapp sync with each other perfectly, by the way.

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Graham Criddle | Forum Activity | Replied: Sun, Feb 10 2019 11:16 PM

Hi Bruce - and welcome to the forums

There have been a number of reports of this sort of problem - and there have been different causes for it.

Please check in the Notes Tool on your Android device to see if the notes / highlights are actually appearing there and just not showing up in the resources.

Let us know what you find out

Graham

Posts 2
Bruce Shiroma | Forum Activity | Replied: Mon, Feb 11 2019 2:01 AM

I'm not sure why and I'm certainly not complaining but for the first time in about a week and a half, things are suddenly syncing again. I did look at the notes tool and everything was there, but I had seen everything there earlier too. So far as I know I did nothing to change anything. But anyway, consider things solved for now. Thanks.

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Graham Criddle | Forum Activity | Replied: Mon, Feb 11 2019 2:08 AM

Bruce Shiroma:
But anyway, consider things solved for now.

That's good news.

Please post back if you get further problems.

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