Visual copy not working

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This post has 10 Replies | 4 Followers

Posts 259
Jonathan Bradley | Forum Activity | Posted: Mon, Feb 11 2019 8:51 PM

For some reason, my visual copy is not working. I've tried books and Bibles, and nothing. It brings up the screen, but nothing comes up. 

Posts 21851
Forum MVP
Graham Criddle | Forum Activity | Replied: Mon, Feb 11 2019 9:49 PM

Jonathan Bradley:

For some reason, my visual copy is not working. I've tried books and Bibles, and nothing. It brings up the screen, but nothing comes up. 

I can reproduce this

I've cross-posted in the beta forum at https://community.logos.com/forums/t/178716.aspx - which version of Logos are you running and on which OS?

Posts 40
Kevin Todhunter | Forum Activity | Replied: Tue, Feb 12 2019 7:13 AM

I'm getting this problem as well. Logos 8.2.0.0015 on Mac 10.13.6.

Visual Copy panel opens but empty.

Posts 1830
Kenneth Neighoff | Forum Activity | Replied: Tue, Feb 12 2019 7:16 AM

Was just getting ready to post about this when I saw this thread.  Having the same issue, on windows 10.  Had to use the IOS app to get what I needed for a presentation later this afternoon.

Posts 259
Jonathan Bradley | Forum Activity | Replied: Tue, Feb 12 2019 7:54 AM

macOS 10.14.3

Logos 8.2.0.0015

Posts 4595
Forum MVP
Fred Chapman | Forum Activity | Replied: Tue, Feb 12 2019 8:05 AM

It is possible that this issue is related to other threads that are reporting issues communicating with the media server.

Posts 2
Pastor S. Carter McNeese | Forum Activity | Replied: Tue, Feb 12 2019 9:32 AM

The exact same for me.  

Mac OS 10.14.3

8.2.0015



I can see the options, but then when I choose one, I get nothing.  Just blank frames/windows/whatever we are calling them these days.  

Posts 269
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Tue, Feb 12 2019 12:09 PM

I am sorry for the inconvenience.  This is a known issue, which we are currently investigating.

Posts 2
Pastor S. Carter McNeese | Forum Activity | Replied: Tue, Feb 12 2019 1:09 PM

Thanks for letting us know!  

I gots to make my memes!  It is a central element of my ministry!  Wink

Posts 22
Pastor Don Carpenter | Forum Activity | Replied: Tue, Feb 12 2019 5:32 PM

I am also having the same issue - windows 10

Posts 259
Jonathan Bradley | Forum Activity | Replied: Wed, Feb 13 2019 6:42 AM

Visual Copy is now working for me. Thank you Faithlife! 

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