Page 1 of 1 (12 items)
This post has 11 Replies | 1 Follower

Posts 237
Anthony Dowden | Forum Activity | Posted: Fri, Mar 29 2019 3:00 AM

just copying here what I have already reported within app, mainly to see if others are having the same problems:-

Using latest Beta on 2018 iPad Pro. Highlighting is a nightmare. Sometimes it works, sometimes it doesn’t. Sometimes I will select a verse or passage and the highlight choices box doesn’t even pop up and I have to exit App and re-open it. Trying to remove highlighting is a hit and miss affair, it can take three or four attempts to remove a highlight.

I’m really upset because the problems of highlighting on the iPad seem to be deteriorating, not improving.

Tony.

Posts 27554
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 29 2019 6:42 AM

Since you are on Beta, this should not be reported here. Unfortunately there isn't an active mobile beta forum... FL asks that you report it in the mobile beta FL group. Are you familiar with that? 

OSX & iOS | Logs |  Install

Posts 237
Anthony Dowden | Forum Activity | Replied: Fri, Mar 29 2019 6:46 AM

JT. The only mobile beta group I can see is one with (old) written after it and has not had any postings for 6 months.

Can you please tell me where I can find the Mobile Beta Forum?

Posts 27554
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 29 2019 6:58 AM

Anthony Dowden:
Can you please tell me where I can find the Mobile Beta Forum?

That's what I said: There isn't one. You have to use a "Faithlife Group." I'll see if I can figure out how to link to it.

OSX & iOS | Logs |  Install

Posts 27554
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, Mar 29 2019 7:00 AM

Does this link take you there? If you are not a member, you will need to join.

https://faithlife.com/logos-8-mobile-app-beta-testers/activity 

OSX & iOS | Logs |  Install

Posts 237
Anthony Dowden | Forum Activity | Replied: Fri, Mar 29 2019 7:05 AM

Hi,

Sorry JT. I quickly read you reply and then responded with just the last sent in mind and replaced group with forum. I just committed the sin I am always moaning about others committing, read quick and reply without considering.

I shall now join the group which you pointed out.

Many thanks and my apologies again.

Posts 237
Anthony Dowden | Forum Activity | Replied: Fri, Mar 29 2019 7:11 AM

Hi,

JT, your link took me to a dead end. There is not a group for mobile app beta testers or anything like it.

Perhaps somebody from FL will see this and be able to comment.

Tony.

Posts 21868
Forum MVP
Graham Criddle | Forum Activity | Replied: Fri, Mar 29 2019 10:28 AM

Hi Anthony

The link JT provided is to the group but it seems to only work if you are logged in.

Try going to Faithlife.com, and searching for mobile

Then choose the ”Logos 8 mobile app beta testers” group

Graham

Posts 277
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Fri, Mar 29 2019 11:58 AM

Anthony Dowden:

Using latest Beta on 2018 iPad Pro. Highlighting is a nightmare. Sometimes it works, sometimes it doesn’t. Sometimes I will select a verse or passage and the highlight choices box doesn’t even pop up and I have to exit App and re-open it. Trying to remove highlighting is a hit and miss affair, it can take three or four attempts to remove a highlight.

Hi Anthony,

I am sorry to hear that you are having difficulty with this.  I am sending a reply to your email.

Posts 237
Anthony Dowden | Forum Activity | Replied: Fri, Mar 29 2019 12:09 PM

Hi,

A Faithlife employee saw my posting and sent me an invite to the group. Thanks to those of you who helped me.

Tony.

Posts 5
Roberto Lugo | Forum Activity | Replied: Thu, Apr 4 2019 9:43 AM

Well I am not on a beta app and this happens to me frequently.  Just as you mentioned, inconsistent highlighting, sometimes highlighting when I select text (even though the option is not selected in the settings, etc.)

Posts 277
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Thu, Apr 4 2019 12:27 PM

Roberto Lugo:

Well I am not on a beta app and this happens to me frequently.  Just as you mentioned, inconsistent highlighting, sometimes highlighting when I select text (even though the option is not selected in the settings, etc.)

Hi Robert,

I am sorry to hear that you have been having this problem.

Please do the following:

  1. Open the app.
  2. Tap the  Menu icon.
  3. Tap  Help.
  4. Press "Report a Problem"

A pre-addressed email will open with a log file attached automatically. Please enter a description of the problem, including as much information as possible, like what book(s) you were using, what passage you were working in and whether the problem occurs consistently or at random. When finished, press "Send" to send your report. A technician will reply as soon as possible.

Page 1 of 1 (12 items) | RSS