Notes Not Appearing on Mobile

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Posts 8
Joshua | Forum Activity | Posted: Sun, Mar 31 2019 8:56 PM

My notes are indeed synced correctly, because I can find them on my mobile phone.

However, when reading the Bible (settings > View Notes = checked) - I do not see notes from my larger notebook. When I add notes to another, smaller, notebook, they seem to appear just fine, and appear to cross devices just fine.

However, the larger notebooks for some reason are not appearing on my mobile device. I can see them fine on my laptop.

Is there a limit?

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JT (alabama24) | Forum Activity | Replied: Sun, Mar 31 2019 9:41 PM

Joshua:
Is there a limit?

There should not be. Out of curiosity, how large is the notebook? If you were to print it, how many pages? 

Have you tried killing the app and restarting the device? 

When did you last perform a clean install? 

OSX & iOS | Logs |  Install

Posts 8
Joshua | Forum Activity | Replied: Wed, Apr 3 2019 5:22 AM

I'm not sure how many pages, but I had around 11K notes. Since 10K is a round number and so close, I moved over 1K of them to a new notebook to see if they'd appear when both were under 10K, but they did not.

This seems to be a consistent problem, and since I was a 7 user, I did a full uninstall/reinstall. It doesn't seem to he random, but very consistently they are just not appearing on mobile.However, the notebook is indeed accessible on mobile so the sync is definitely happening. Just doesn't show up on the screen that I'm reading the Bible (ESV)

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JT (alabama24) | Forum Activity | Replied: Wed, Apr 3 2019 10:58 AM

Can you verify that the ESV is downloaded and available offline? Have you tried deleting it and redownloading it? 

OSX & iOS | Logs |  Install

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Joe McCune (Faithlife) | Forum Activity | Replied: Wed, Apr 3 2019 10:59 AM

Hi Joshua, in the current version of our app, the notes will display if you download the associated resource{e) locally.

Posts 8
Joshua | Forum Activity | Replied: Wed, Apr 3 2019 1:55 PM

This worked! The ESV resource just needed to be die downloaded, and now the notes from all notebooks appear on mobile. Thank you!

Posts 8
Joshua | Forum Activity | Replied: Wed, Apr 3 2019 1:57 PM

Thanks! This worked. While before only a subset of notebooks were appearing, when I downloaded the Bible resource, all the notes appeared.

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