New resource not downloading

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This post has 8 Replies | 3 Followers

Posts 2372
Jan Krohn | Forum Activity | Posted: Mon, May 27 2019 5:19 AM

I just purchased some books from the Memorial Day Sale, including this one:

https://www.logos.com/product/39639/ancient-texts-for-new-testament-studies-a-guide-to-the-background-literature

It's not downloading though. It keeps downloading endlessly, and if I cancel the download, it keeps cancelling endlessly.

I'm attaching the logs. Any idea how to fix this anyone?3058.Logos.zip

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

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LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, May 27 2019 7:48 AM

Jan, I am sorry to hear that you have been having this problem.

Please do the following:

  1. Close Logos.
  2. Right-click the Logos icon on the Desktop.
  3. Click Open file location.
  4. Open the Data folder.
  5. Open the folder inside the Data folder, the name for this folder varies.
  6. Open the ResourceManager folder.
  7. Select the downloaded folder and press the F2 key (or right-click it and click "Rename”).
  8. Add the word “old” to the beginning of the word Downloaded.
  9. Start Logos.  You should now see that the download completes successfully.
Posts 2372
Jan Krohn | Forum Activity | Replied: Mon, May 27 2019 10:32 AM

Thanks Joe! The download was able to complete now.

Past IT Consultant. Past Mission Worker. Entrepreneur. Future Seminary Student.
Why Amazon sucks: Full background story of my legal dispute with the online giant

Posts 59
greypilgrim | Forum Activity | Replied: Wed, May 29 2019 9:43 AM

My DOWNLOAD button would not DOWNLOAD TDNT. I tried this solution and it worked. It took several minutes to find the DATA file but eventually I did. 

Thanks

John H Pavelko

Crossroads Presbyterian Church

Walled Lake MI

Posts 538
L.A. | Forum Activity | Replied: Fri, May 31 2019 11:56 AM

Joe McCune (Faithlife):
Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5) 

Posts 27810
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 4:32 PM

Mac file storage system is different than windows. See this wiki link: https://wiki.logos.com/Installation_and_Indexing_Questions 

OSX & iOS | Logs |  Install

Posts 25103
Forum MVP
Dave Hooton | Forum Activity | Replied: Fri, May 31 2019 4:39 PM

L.A.:

Joe McCune (Faithlife):
Please do the following:

...

I have the same problem. Unfortunately, I can't follow your instructions, Joe (Mac OS 10.14.5; Logos 8.5) 

Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

Dave
===

Windows 10 & Android 8

Posts 27810
Forum MVP
JT (alabama24) | Forum Activity | Replied: Fri, May 31 2019 4:43 PM

Dave Hooton:
Rename the Downloaded folder, which is in your /Library/Application Support/Logos4/Data/{random}/ResourceManager folder

Make sure to observe the note in my link above:

Mac OS X note: to view the ~/Library folder see http://www.macworld.com/article/161156/2011/07/view_library_folder_in_lion.html 

OSX & iOS | Logs |  Install

Posts 538
L.A. | Forum Activity | Replied: Sat, Jun 1 2019 11:10 AM

Thanks JT and Dave! I did find the hidden folder, renamed Downloaded to oldDownloaded, restarted Logos... 

Logos downloaded the resources I 'bought' (free Book etc of the Month) today, BUT did NOT download the resources I bought yesterday (Lutheran Bronze). Still, I have to download each resource after opening by clicking on the blue [download now] button. (Note: download now is on yes, starting downloads automatically is on yes too.) 

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