No audio input over USB for recording

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This post has 5 Replies | 2 Followers

Posts 13
Aaron Teo | Forum Activity | Posted: Sat, Jun 8 2019 4:46 AM

Hi,

I require some help with my Proclaim recording. My church just changed our audio mixer to a Allen and Heath SQ7. All along, we have been using the Aux 3.5mm LINE In for proclaim recording. However, due to recent issues with noises affecting the recording, we decided to switch to recording audio over USB input instead. 

Strange thing is, we can hear the audio via Audacity, but when we used Proclaim, there was no audio generated in the Upload recording window after we went Off Air We have already changed the input to the USB input. 

I have uploaded our logs.

Can you please advise?

Thanks!

0451.Proclaim Logs.zip

Regards,

Aaron

Posts 341
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sat, Jun 8 2019 10:42 AM

Hello, can I have you go into your "Sounds" setting, select "Recording" tab, then right-click on your recording device and select "Properties".  Let me know what the default format is under the "Advanced" tab, and also let me know if you have it marked for "Allow applications to take exclusive control of this device". 

Posts 11
Phil | Forum Activity | Replied: Sat, Sep 14 2019 5:05 PM

Hi I'm having the same issue on a new PC.  I've gone through and checked everything listed above.  Audio in works everywhere except proclaim.

Posts 341
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Sat, Sep 14 2019 5:08 PM

Hello Phil,

What's your sound setup like?  Do you have a sound board connected to your computer, or is it mediated by an audio interface?

Also, in Proclaim, if you select Settings > Audio, is your device recognized here?

Posts 11
Phil | Forum Activity | Replied: Sat, Sep 14 2019 6:26 PM

Hi Justin, 

I am going through a USB cable to a Stienberg UR12.   It works with audio out, but not recording altho it works fine with audacity or any other program. 

Proclaim sees the stienberg, but gets no signal to it whatsoever.  

Posts 341
LogosEmployee
Justin (Faithlife) | Forum Activity | Replied: Mon, Sep 16 2019 10:13 AM

Hello,

Is this PC running Windows 10?  Can you send me log files from Proclaim by selecting Help >  Save Log Files in the program and emailing them to me at support@faithlife.com?

Feel free to include in the emails some times that we could potentially make an appointment to look at your setup and check a few different things.

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