MacBook Pro gets very hot running Logos 8

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Posts 15
Tim Beerman | Forum Activity | Replied: Thu, Jul 11 2019 2:22 PM

Computer:

Blank layout - yes.

Posts 15
Tim Beerman | Forum Activity | Replied: Fri, Jul 12 2019 4:35 AM

Here's another log from my time in the Word this morning.

6505.LogosLogs.timbeerman.20190712-073255.zip

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Reuben Helmuth | Forum Activity | Replied: Sun, Jul 14 2019 5:51 AM

Tim, I'm not a tech expert so I'm hoping someone better will get to analyzing your logs. In the mean time, try setting "Use Internet" (in program settings) to "No" and restarting Logos. This will prevent Logos from trying to sync and use other internet services. 

There are a lot of network related errors in your error log so let us know if this makes a difference! 

Posts 15
Tim Beerman | Forum Activity | Replied: Sun, Jul 14 2019 3:46 PM

Thanks, will try that. It's too bad that Logos didn't think to have a look at my logs. It seems that all they wanted was to blame my MacBook and move on!

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Mark Barnes | Forum Activity | Replied: Sun, Jul 14 2019 4:00 PM

Tim Beerman:

Does anyone else have a problem with heat when using Logos 8? When I am using it my laptop gets so hot it's uncomfortable to have on my lap. The fan runs at full speed so there's the noise of it. This only happens with Logos 8. It never happens with any other software I use. Apple has checked my laptop and it has no issues which would cause the heat issue. Logos support says I am the only one with this problem.

To diagnose, it would help if you could start Logos to an empty layout (not the home screen), and then launch a few things that might cause the CPU spike. While you do this, keep an eye on your Activity Monitor, and see what causes the spike. Here's the things to test:

  1. The Home Page.
  2. The Notes tool.
  3. A couple of interactives.
Posts 15
Tim Beerman | Forum Activity | Replied: Sun, Jul 14 2019 4:03 PM

I've done that and it doesn't seem to matter what I start with. It invariably heats up and the fan starts running. When I stop inputting the heat decreases and the fan eventually shuts off. 

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Levi Durfey | Forum Activity | Replied: Wed, Jul 31 2019 7:05 AM

Hi Tim. I've been away for a while at Bible Camp. Have you resolved this issue yet?

If you haven't, I would suggest calling customer service again and referencing this thread so that they have more to go on.

Also: could someone (FL or KSFJ or someone else) please take a look at the logs posted here?

Posts 15
Tim Beerman | Forum Activity | Replied: Mon, Aug 26 2019 8:00 AM

Thanks to all who tried to help with my issue! Logos tech support finally got involved and after some testing determined that it was my laptop which is the culprit. According to them there is a known issue with certain MacBooks with overheating. Although mine was made slightly before that generation it still has the some of the same issues. I'll just have to put up with a very hot laptop with with an active fan when using Logos 8.

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