Still the glitch?

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This post has 8 Replies | 1 Follower

Posts 5
Arturo Kim | Forum Activity | Posted: Tue, Jul 16 2019 6:28 PM

I have a bunch of books that I can get for free, but makes me wonder if this is because of the glitch or something like that.

Are these to be “purchased”?

Posts 1083
Myke Harbuck | Forum Activity | Replied: Tue, Jul 16 2019 6:50 PM

If you are referring to the free resources on Logos.com today, this was a product configuration error on the site. They were made aware of the issue today and corrected it. 

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

Posts 5
Arturo Kim | Forum Activity | Replied: Tue, Jul 16 2019 7:14 PM

No, they didn’t. The resources still appear in my cart.

That is why I wonder if these are to grab or not

Posts 1083
Myke Harbuck | Forum Activity | Replied: Tue, Jul 16 2019 7:22 PM

They are probably still $0 because they are in your cart.  If you remove them, and then try to add them again, they won’t be free. So snag them while you can, if you desire. 

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

Posts 5
Arturo Kim | Forum Activity | Replied: Tue, Jul 16 2019 7:29 PM

Actually this is not because of me, but for Logos to fix the issue in case it was indeed one.

Posts 27550
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jul 17 2019 5:14 AM

Arturo Kim:
Actually this is not because of me, but for Logos to fix the issue in case it was indeed one.

If you believe there is a problem of this nature, you should contact Faithlife directly. 

OSX & iOS | Logs |  Install

Posts 5
Arturo Kim | Forum Activity | Replied: Wed, Jul 17 2019 5:48 AM

Certainly!! I thought this was the place, but apparently nope 😊

Posts 27550
Forum MVP
JT (alabama24) | Forum Activity | Replied: Wed, Jul 17 2019 6:01 AM

Arturo Kim:
Certainly!! I thought this was the place

The forums are largely a "crowd sourced" means of user support. Faithlife employees do interact in the forums, but it is hit or miss. They don't have a dedicated employee to interact in the forums. 

OSX & iOS | Logs |  Install

Posts 1083
Myke Harbuck | Forum Activity | Replied: Wed, Jul 17 2019 6:10 AM

JT (alabama24):

Arturo Kim:
Actually this is not because of me, but for Logos to fix the issue in case it was indeed one.

If you believe there is a problem of this nature, you should contact Faithlife directly. 

They were made aware of the issue by several people on yesterday. It should be resolved by now.

Myke Harbuck
Lead Pastor, www.ByronCity.Church
Adjunct Professor, Georgia Military College
Mac OS 10.13.6 High Sierra, Mid 2015 iMac, 2.5GHz i7, 32 gbRAM, 1tbSSD

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