iPad issue - slide in main view not advancing, while slides below do work ok

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Lawrence Becker | Forum Activity | Posted: Sun, Aug 11 2019 2:42 PM

Hi - I've noticed this a few times lately - When I'm controlling the slide show from my iPad exclusively, things seem to work normally, with slides in the main viewer and the thumbnails below advancing normally. Today (and a few times recently) the slide in the main view on the iPad was stuck on the offering slide, but the slides below were active. I THINK it might have been when the AV guy advanced a slide on the Win10 computer in the sound booth (he does that when I'm busy doing other things). I couldn't get the main viewer slide to change. 

Any advice?

Thanks, 

Larry

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Justin (Faithlife) | Forum Activity | Replied: Mon, Aug 12 2019 9:43 AM

Hello Larry,

Sorry for the trouble you ran into.  If you go into the Settings menu in the remote app, can you select the "Send support info" button to send us some log files?

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