BUG (continued) media not supported yet on web, and "can't access media" in fully updated L8.

Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 541
Brent Hoefling | Forum Activity | Posted: Today 8:50 AM

resource:

LLS:BBHEBVOCABPRATVP
2013-08-15T17:07:11Z
BBHEBVOCABPRATVP.logos4

in L8, the error is:

We couldn't access the media you're trying to play. Please verify that you are not working offline. For more help... and a link to this page: https://support.logos.com/hc/en-us/articles/360008520751 

(I have been through all the troubleshooting and called and worked with tech support for the Greek one last time, and I believe there is even an open trouble ticket (or at least should be open since there was no resolution OR workaround.))

I have had this issue and reported many times with other resources in the past.  I have not heard back for any of them. Last year it was Greek vocabulary. working through Hebrew this semester.  It is sad that I just purchased this resource, and can't use it.

The last tie, I purchased the Greek vocab resource and it wasn't available either.  why are these resources available to sell/buy, if they don't work?

on apps.logos.com, the error says the media is not yet supported. yet? again, I JUST purchased this a week or so ago, WHY is it not available? 

I am more than a little perplexed and frustrated that I have (greater than) collecters and have been supporting Faithlife Logos since the beginning, and still, these media resources are not yet available.

I apologize if my textual-tone is abrupt, but this is very frustrating to happen, yet again and no resolution from last year, either.

Please escalate this issue. there are other media resource sets that are not available either.  Logos has been updated 3 and 4 times since this started, and still, all resources aren't available. this is not acceptible.

Posts 27441
Forum MVP

Do you have a link to the specific product page? What is the title of the product? 

OSX & iOS | Logs |  Install

Posts 541

JT (alabama24):

Do you have a link to the specific product page? What is the title of the product? 

the technical information:

resource: 
LLS:BBHEBVOCABPRATVP
2013-08-15T17:07:11Z
BBHEBVOCABPRATVP.logos4

It's called Basics of Biblical Hebrew Vocabulary.
Pratico, Gary D., and Miles V. Van Pelt. Basics of Biblical Hebrew Vocabulary. Grand Rapids, MI: Zondervan, 2006.

The other one is Mounces Greek vocab, and other ones are various media packages from other resources like "wall builder's" and others.

Again, no troubleshooting will help. it's a matter of these media resources being converted to latest Logos version so that they can be available and actually used/read/listened to/watched.

Page 1 of 1 (3 items) | RSS