How to Report a Bug

Daniel Di Bartolo | Forum Activity | Posted: Tue, Aug 20 2019 1:53 PM | Locked

In order to save you time and ensure that we’ve all the info we need to take action on a bug, here’s how to report a bug:

• Open the App

• Go to the Main Menu by tapping on the 3 lines in the top left-hand corner. (On iPhones, tap the "More" tab)

• Go to the bottom of the Menu and select Help, noted by the circled question mark.

• Tap on “Report a Problem”

• Some devices will ask you what app to open this with. You want to select Email, or another app you may use for email purposes.

• Your logs will automatically be attached to this email

• Include as much of the following information in your email as you can:

• Language the app is in.
• What happened when the bug occurred? I.e. The app crashed, a book did not display or gave an error message.
• What was expected to happen instead of the bug?
• The function or resource(s) the bug occurred with.
• Any error messages that appeared prior or during the occurrence.
• The steps taken to encounter the bug (as specific as possible).
• A screenshot or two that shows the problem.
• Network status when the bug occurred.
• Any settings that were changed that may apply.
• Any other additional information you may feel is relevant. (other apps interacting with ours, modified phone settings)

By following the instructions above, you can ensure that your bug is recorded and triaged.

Thanks for helping us make our apps better!