When I acquired a book/resource?

Page 1 of 1 (8 items)
This post has 7 Replies | 0 Followers

Posts 32
Kevin S. Coy | Forum Activity | Posted: Tue, Sep 10 2019 7:23 AM

Good morning?

On Sunday, I purchased Origen: The Song of Songs, Commentary and Homilies.  It does not show up in my updated resources list when I open Verbum.  Yet, when I go to my library it is present.  Did I already own it? 

Is there a way to find when I acquired a book or resource?

Thanks,

Kevin

  

Posts 21867
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Sep 10 2019 7:40 AM

Kevin S. Coy:
On Sunday, I purchased Origen: The Song of Songs, Commentary and Homilies.  It does not show up in my updated resources list when I open Verbum.  Yet, when I go to my library it is present.  Did I already own it? 

If you did already own it the system shouldn't have enabled you to purchase it again so that would be concerning.

Kevin S. Coy:
Is there a way to find when I acquired a book or resource?

If you purchased it as a single item you should be able to find it by searching your order history - https://verbum.com/account/orders 

But if you bought it within a larger package that approach won't work.

Posts 331
Mathew Haferkamp | Forum Activity | Replied: Tue, Sep 10 2019 10:37 AM

I have not been on the verbum site but on the logos site you can't search your history unless you know a way?  Do tell.

Posts 3024
SineNomine | Forum Activity | Replied: Tue, Sep 10 2019 10:38 AM

In all likelihood, you purchased it but have not downloaded it.

You can check this easily by looking at the Info panel for the resource in your Library view.

Posts 21867
Forum MVP
Graham Criddle | Forum Activity | Replied: Tue, Sep 10 2019 11:09 AM

Mathew Haferkamp:

I have not been on the verbum site but on the logos site you can't search your history unless you know a way?  Do tell.

I use the ability to search the current page in an Internet browser - so not a function of the site itself

Posts 4913
DIsciple II | Forum Activity | Replied: Tue, Sep 10 2019 11:54 AM

It is possible you had it as a temporary resource previously and so the file was already downloaded and hence does not show as an updated resource.

Kevin S. Coy:

Good morning?

On Sunday, I purchased Origen: The Song of Songs, Commentary and Homilies.  It does not show up in my updated resources list when I open Verbum.  Yet, when I go to my library it is present.  Did I already own it? 

Is there a way to find when I acquired a book or resource?

Thanks,

Kevin

  

Posts 331
Mathew Haferkamp | Forum Activity | Replied: Tue, Sep 10 2019 12:24 PM

Thanks Graham!!!

Posts 32
Kevin S. Coy | Forum Activity | Replied: Wed, Sep 11 2019 3:15 PM

SineNomine:

In all likelihood, you purchased it but have not downloaded it.

You can check this easily by looking at the Info panel for the resource in your Library view.

SineNomine:

In all likelihood, you purchased it but have not downloaded it.

You can check this easily by looking at the Info panel for the resource in your Library view.

Thanks....I thought they automatically downloaded so when I went to check, I see it downloaded on my desktop and mobile device, but not on my laptop which I use most of the time.  When I look at it in my library it is just spinning.  I've stopped it and tried to download and it just spins.  I've closed the program and restarted it and still just spins.,,,only on the laptop.

Page 1 of 1 (8 items) | RSS