Not downloading updates

Page 1 of 1 (18 items)
This post has 17 Replies | 1 Follower

Posts 9
Vince Mitchell | Forum Activity | Posted: Fri, Jun 18 2010 4:45 PM

Normally when updates are available the Logos updater icon appears in my menu bar and my Growl notifies me that it's downloading a certain amount of updates. But recently (past few alphas) that icon is not showing but the Growl notification still appears.

I tried to search the forums to no avail... maybe I wasn't searching with the right "keywords" but does anyone have any idea why this might be happening.

When I downloaded Alpha 22 I deleted the Alpha 21 out of my Applications folder and then moved the new one in.

Is there a log to see if it's actually downloading updates?

Thanks in advance,

 

- Vince

Posts 3154
LogosEmployee
Thomas Ball | Forum Activity | Replied: Fri, Jun 18 2010 4:55 PM

Instructions for posting logs will tell you where you can find them. There is a link in my signature to those instructions.

 

Posts 9
Vince Mitchell | Forum Activity | Replied: Fri, Jun 18 2010 5:02 PM

Here is the last few lines of the Logos4.log file:

 

2010-06-18 19:45:34.4049 3 Info SyncManager (Timed) Downloading items.

2010-06-18 19:45:35.0029 3 Info SyncManager (597ms) Downloading items.

2010-06-18 19:50:35.0416 3 Info SyncManager (Timed) Downloading items.

2010-06-18 19:50:35.7812 3 Info SyncManager (739ms) Downloading items.

2010-06-18 19:55:35.8166 3 Info SyncManager (Timed) Downloading items.

2010-06-18 19:55:36.6175 3 Info SyncManager (800ms) Downloading items.

2010-06-18 20:00:36.6564 3 Info SyncManager (Timed) Downloading items.

2010-06-18 20:00:37.4619 3 Info SyncManager (805ms) Downloading items.

Should I post more?

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Fri, Jun 18 2010 10:51 PM

"Update Resources" command => Logos4.log snippet:

2010-06-19 01:32:39.6640 1 Info UpdateManager Forcing full resource check; all resources will be opened when processing updates.

2010-06-19 01:32:39.6818 1 Info UpdateManager Immediate check for updates requested.

 

Keep Smiling Smile

Posts 9
Vince Mitchell | Forum Activity | Replied: Sat, Jun 19 2010 6:37 AM

I assume you meant I should run "Update Resources" and then post the log part...

Here is that part, I think, it is also followed by a listing of resources that are up to date followed by a buch that are out of date but it doesn't seem to show that it's downloading them.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

2010-06-19 09:29:40.2191 1 Info AppCommand (Timed) Executing command: AutoUpdate|ForceResourceUpdate=true

2010-06-19 09:29:40.2191 1 Info UpdateManager Forcing full resource check; all resources will be opened when processing updates.

2010-06-19 09:29:40.2322 1 Info UpdateManager Immediate check for updates requested.

2010-06-19 09:29:40.2322 1 Info UpdateManager Cancelling timer; restarting now.

2010-06-19 09:29:40.2322 1 Info UpdateManager Starting Update Manager processing in 00:00:00.

2010-06-19 09:29:40.2322 1 Info AppCommand (13ms) Executing command: AutoUpdate|ForceResourceUpdate=true

2010-06-19 09:29:40.2332 6 Info UpdateManagerCallback Checking for updates from 'https://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml'.

2010-06-19 09:29:40.7750 8 Info UpdateManager Getting the next 50 resource manager revisions following #688.

2010-06-19 09:29:40.7764 8 Info UpdateManager All resource manager revisions processed.

2010-06-19 09:29:40.7764 8 Info UpdateManager Requesting all resource files newer than ''.

2010-06-19 09:29:40.7770 8 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:42.5612 1 Info AppCommand (Timed) Executing command: AutoUpdate|ForceResourceUpdate=true

2010-06-19 09:29:42.5612 1 Info UpdateManager Forcing full resource check; all resources will be opened when processing updates.

2010-06-19 09:29:42.5644 1 Info UpdateManager Immediate check for updates requested.

2010-06-19 09:29:42.5644 1 Info AppCommand (3ms) Executing command: AutoUpdate|ForceResourceUpdate=true

2010-06-19 09:29:42.6882 8 Info WebServiceClient (1910ms) Calling GetFileInfo.

2010-06-19 09:29:42.6978 8 Info UpdateManager 100 resource file info objects retrieved from service.

2010-06-19 09:29:42.7329 8 Info UpdateManager Database updated with 100 resource file info records.

2010-06-19 09:29:42.7332 8 Info UpdateManager Starting Update Manager processing in 00:00:00.

2010-06-19 09:29:42.7343 4 Info UpdateManagerCallback Checking for updates from 'https://clientservices.logos.com/update/v1/feed/logos4-mac/beta.xml'.

2010-06-19 09:29:42.9437 9 Info UpdateManager Getting the next 50 resource manager revisions following #688.

2010-06-19 09:29:42.9451 9 Info UpdateManager All resource manager revisions processed.

2010-06-19 09:29:42.9451 9 Info UpdateManager Requesting all resource files newer than '2009-10-30T18:21:28.3100000'.

2010-06-19 09:29:42.9451 9 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:44.1934 9 Info WebServiceClient (1247ms) Calling GetFileInfo.

2010-06-19 09:29:44.2006 9 Info UpdateManager 100 resource file info objects retrieved from service.

2010-06-19 09:29:44.2359 9 Info UpdateManager Database updated with 100 resource file info records.

2010-06-19 09:29:44.2362 2 Info UpdateManager Requesting all resource files newer than '2009-10-30T18:25:04.9430000'.

2010-06-19 09:29:44.2362 2 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:45.4980 2 Info WebServiceClient (1260ms) Calling GetFileInfo.

2010-06-19 09:29:45.5077 2 Info UpdateManager 100 resource file info objects retrieved from service.

2010-06-19 09:29:45.5431 2 Info UpdateManager Database updated with 100 resource file info records.

2010-06-19 09:29:45.5431 2 Info UpdateManager Requesting all resource files newer than '2009-10-30T18:27:57.5700000'.

2010-06-19 09:29:45.5441 2 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:46.6921 2 Info WebServiceClient (1147ms) Calling GetFileInfo.

2010-06-19 09:29:46.6996 2 Info UpdateManager 106 resource file info objects retrieved from service.

2010-06-19 09:29:46.7378 2 Info UpdateManager Database updated with 106 resource file info records.

2010-06-19 09:29:46.7381 9 Info UpdateManager Requesting all resource files newer than '2009-11-03T18:57:42.5170000'.

2010-06-19 09:29:46.7381 9 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:47.9281 9 Info WebServiceClient (1189ms) Calling GetFileInfo.

2010-06-19 09:29:47.9356 9 Info UpdateManager 100 resource file info objects retrieved from service.

2010-06-19 09:29:47.9690 9 Info UpdateManager Database updated with 100 resource file info records.

2010-06-19 09:29:47.9690 9 Info UpdateManager Requesting all resource files newer than '2010-04-29T19:56:48.4600000'.

2010-06-19 09:29:47.9700 9 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:49.0196 9 Info WebServiceClient (1049ms) Calling GetFileInfo.

2010-06-19 09:29:49.0228 9 Info UpdateManager 27 resource file info objects retrieved from service.

2010-06-19 09:29:49.0296 9 Info UpdateManager Database updated with 27 resource file info records.

2010-06-19 09:29:49.0302 9 Info UpdateManager Requesting all resource files newer than '2010-06-08T18:42:07.7730000'.

2010-06-19 09:29:49.0302 9 Info WebServiceClient (Timed) Calling GetFileInfo.

2010-06-19 09:29:50.1321 9 Info WebServiceClient (1101ms) Calling GetFileInfo.

2010-06-19 09:29:50.1330 9 Info UpdateManager 0 resource file info objects retrieved from service.

2010-06-19 09:29:50.1330 9 Info UpdateManager No more resource file info objects retrieved; checking unknown resource status.

2010-06-19 09:29:50.1485 9 Info UpdateManager Checking for resources with 'Unknown' status.

2010-06-19 09:29:50.1509 9 Info UpdateManager Resource 'DB:LCV' is up to date.

2010-06-19 09:29:50.1543 9 Info UpdateManager Resource '{BDD1F99E-9360-452E-822E-8CAFB760E7A0}' is up to date.

2010-06-19 09:29:50.1578 9 Info UpdateManager Resource 'DB:GRAMMAR-AF-HE' is out of date.

2010-06-19 09:29:50.1780 9 Info UpdateManager Resource 'GreekLemmasErasmian' is up to date.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

I left my computer on all last night... It seems to be that the updater/downloader is not working correctly. How can I reinstall that part?

Since it's not showing in the menu bar I think it's automatically crashing or quitting for some reason...

 

- Thanks Again,

-- Vince

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jun 19 2010 7:27 AM

Apologies - previously posted quick example to answer original question:

Vincent Mitchell:

Is there a log to see if it's actually downloading updates?

Noticed one out of date resource in posted Logos4.log snippet:

Vincent Mitchell:

2010-06-19 09:29:50.1578 9 Info UpdateManager Resource 'DB:GRAMMAR-AF-HE' is out of date.

Please upload zip file containing Logos4.log, Indexer.log, and console messages.

Forum http://community.logos.com/forums/t/6731.aspx tutorial steps 2 and 3.

Vincent Mitchell:

Since it's not showing in the menu bar I think it's automatically crashing or quitting for some reason...

Logos crashes have corresponding console messages and sometimes crash reports - hence desire to look at complete files.

Keep Smiling Smile

Posts 9
Vince Mitchell | Forum Activity | Replied: Sat, Jun 19 2010 8:51 AM

Thanks for the explanation...

Here is what you requested (I think)...

Let me know if you need anything else...

0310.LOGOS Logs.zip

 

Thanks again,

 

- Vince

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sat, Jun 19 2010 12:41 PM

Posted zip file helpful - noticed Library Index Unhandled Exception - also noted Error in Console Messages:

06/19/2010 09:27:56 | ERROR | 1 |  IndexerProcess | Error getting process id from memory status. Wanted to read 8 bytes, but got 0

06/19/2010 09:27:56 | ERROR | 1 |  IndexerProcess | Error getting process id. Unable to determine status. Exiting...

Logos Development can search program code for error string => definitive explanation.

From process number, Mac has not been restarted for awhile.

Idea Restart Mac => blue icon should appear in menu bar => wait for blue icon to disappear => Launch Logos

Time While watching blue icon, can hover mouse over blue icon for status and/or watch Growl messages

Option: can open Logos4.log and Indexer.log files => should scroll automatically - hopefully download 32 resources.

If resource downloads not happen, please upload zip file containing new set of Logos4.log, Indexer.log, and console messages.

Pizza Generic monitoring tip: can use Activity Monitor to show Memory Usage on Dock:

When Page Outs greater than 0 bytes and Green is small or non-existant, restarting Mac good idea.

If Page outs recur regularly, then upgrading RAM worthwhile.

Keep Smiling Smile

 

Posts 9
Vince Mitchell | Forum Activity | Replied: Sat, Jun 19 2010 12:50 PM

Keep Smiling 4 Jesus :):
From process number, Mac has not been restarted for awhile.

Uptime is currently 21 Hours... I'll restart anyway...

Keep Smiling 4 Jesus :):
blue icon should appear in menu bar

Haven't seen that icon in a while...

Keep Smiling 4 Jesus :):
use Activity Monitor to show Memory Usage

Memory Looks fine...

 

Will let you know how the rest goes...

Thanks again,

- Vince

Posts 9
Vince Mitchell | Forum Activity | Replied: Sat, Jun 19 2010 12:58 PM

Restarted, Logos Icon did show, Growl notified it was going to download 1.1GB then Logos icon disappeared from Menu bar...

Here are the logs...

7484.LOGOS Logs.zip

- Vince

Posts 204
Steven Yu | Forum Activity | Replied: Sat, Jun 19 2010 3:28 PM

I have recently move to Mac, and installed Logos less than two days ago, never see the blue icon on the top, but the notification does shows, I have tried to set the channel to beta, and type "update now", but no action in the background.

Also I just realise that I can't even do a search in logos, how do I force reindex?

What should I do first?  Update resource?

I have attached the log file in this post.

0020.Archive.zip

"And you will know the truth, and the truth will set you free", John 8:32.
"你們必定認識真理,真理必定使你們自由", 約翰福音 8:3.

Posts 1861
LogosEmployee
Tom Philpot (Faithlife) | Forum Activity | Replied: Sat, Jun 19 2010 9:42 PM

Steven,

It looks like the problem is that the Indexer is crashing while trying to add a cover image from an Libronix resource to your Library Catalog. The indexer also handles downloading which means that the downloading is not completing because the indexer process has died.

Unfortunately, we can't tell which resource is causing the problem from the logs alone. One thing you might do is remove all the files which end with lbxlls from your /Users/Steven/Library/Application Support/Logos4/Data/fyauv39g.mvk/ResourceManager/Resources folder to another folder temporarily. Then restart Logos 4 and run "Update resources".

If you still have problems, post your logs. Once you have all your updated resources, we can try to track down which lbxlls resource is causing problems and then try to fix it.

Thanks,

Tom

Mobile Development Team Lead

Posts 204
Steven Yu | Forum Activity | Replied: Sat, Jun 19 2010 10:24 PM

Hi Tom

Thanks for the reply!

Tom Philpot:
One thing you might do is remove all the files which end with lbxlls from your /Users/Steven/Library/Application Support/Logos4/Data/fyauv39g.mvk/ResourceManager/Resources folder to another folder temporarily. Then restart Logos 4 and run "Update resources".

I have done what you have suggest, and move all the lbxlls to a temp folder, then I started up Logos, and the icon appear on the top toolbar, and i can see from my network monitoring it is download new resource, and I can select my default Bible now.

Should I still run the "Update Resources" or should I wait until the download finishes?

"And you will know the truth, and the truth will set you free", John 8:32.
"你們必定認識真理,真理必定使你們自由", 約翰福音 8:3.

Posts 204
Steven Yu | Forum Activity | Replied: Sun, Jun 20 2010 11:55 AM

Ok, I think I got most of the thing working, however it is still buggy,some area isn't displaying properly, I have attached the latest log files.0572.Archive.zip

Lectionary and the Library Slideshow at the front page is not working at all...

"And you will know the truth, and the truth will set you free", John 8:32.
"你們必定認識真理,真理必定使你們自由", 約翰福音 8:3.

Posts 15805
Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Sun, Jun 20 2010 7:08 PM

Vincent Mitchell:

Restarted, Logos Icon did show, Growl notified it was going to download 1.1GB then Logos icon disappeared from Menu bar...

Here are the logs...

7484.LOGOS Logs.zip

- Vince

Puzzling - console messages shows indexer exit with code 1 - suspect encountered an issue, but not have typical crash messages.

Noticed indexer.log showing 107 unindexed Bible resources (just before exit code 1):

Idea Wonder if "Rebuild Index" command works ? (indexer.log should show progress)

Idea If indexing completes, wonder if "Update Resources" works ?

Keep Smiling Smile

Posts 3154
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Jun 21 2010 11:22 AM

Vincent:

Are you at Alpha 22.1 or just Alpha 22?

 

Posts 3154
LogosEmployee
Thomas Ball | Forum Activity | Replied: Mon, Jun 21 2010 12:02 PM

Steven:

Could you describe what you mean by buggy? Library Slideshow is still to come. Could you also describe what you mean by the Lectionary not working and maybe post a screen shot of it. You can see what order it should be by clicking on 'customize' at the bottom left-hand corner of the HomePage. It should be third from the left.

 

Posts 9
Vince Mitchell | Forum Activity | Replied: Mon, Jun 21 2010 2:24 PM

I'm at 22.1 but today when I launched Logos it started indexing and updating... so I guess my problem was solved by forcing a index and restarting the app..

 

Thanks everyone for your help...

 

- Vince

Page 1 of 1 (18 items) | RSS