Bug: Resource Panel "Loading" (Web App footnote issue)

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Posts 553
Brad | Forum Activity | Posted: Sun, Nov 10 2019 11:22 AM

This morning I clicked a footnote link in the Logos web app (using Safari 13.0.3) and then, in the footnote popup, I clicked the link for the resource cited.  A new "Resource Panel" opened with a "Loading" message.  Despite several minutes of loading time, nothing ever loaded.

(When I clicked the actual page number link in the footnote popup, the page from the resource cited loaded normally in a new panel, as expected.)

By contrast, when I try the same behavior using the same resource in the L8 Desktop application, clicking the link for the resource cited displays the popup with the bibliography information, rather than generating a new panel that displays an endless "loading" message.

Screen shots appear below, for reference:

Web App footnote popup:

New panel in Web App after clicking link for The Works of John Newton

L8 Desktop displays this popup when I click the link for The Works of John Newton

Posts 28740
Forum MVP
MJ. Smith | Forum Activity | Replied: Mon, Nov 25 2019 12:12 AM

I bump

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 353
LogosEmployee
David Schwegler (Faithlife) | Forum Activity | Replied: Tue, Nov 26 2019 10:30 AM

Thank you for the detailed report!

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