Weird install behavior

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Posts 2860
Doc B | Forum Activity | Posted: Sun, Dec 1 2019 7:59 PM

I keep getting this message-

Even though the (Windows) application says this-

If it downloads resources and asks for a restart, it restarts, and I get the 'did not succeed' popup again.

I need a solution. I pray it will not involve uploading logs, or my head might explode.

???

UPDATE: a few seconds after I composed the post above, this was added to the operation-

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 25104
Forum MVP
Dave Hooton | Forum Activity | Replied: Mon, Dec 2 2019 12:51 AM

I won't ask for logs in case it resolves the issueBig Smile

https://wiki.logos.com/Diagnostic_Logging

Dave
===

Windows 10 & Android 8

Posts 2860
Doc B | Forum Activity | Replied: Wed, Dec 4 2019 11:03 AM

Dave Hooton:
I won't ask for logs in case it resolves the issue

It didn't. Still broke.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 3150
SineNomine | Forum Activity | Replied: Wed, Dec 4 2019 11:18 AM

Doc B:

Dave Hooton:
I won't ask for logs in case it resolves the issue

It didn't. Still broke.

Logs, please. Wink

Posts 2860
Doc B | Forum Activity | Replied: Wed, Dec 4 2019 11:47 AM

7485.Logos.zip

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 25104
Forum MVP
Dave Hooton | Forum Activity | Replied: Wed, Dec 4 2019 12:43 PM

Doc B:

 Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\UpdateManager

and

Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\DownloadManager

then restart Logos.

If all is well you can delete the renamed folders.

Dave
===

Windows 10 & Android 8

Posts 2860
Doc B | Forum Activity | Replied: Wed, Dec 4 2019 5:40 PM

Dave Hooton:

 Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\UpdateManager

and

Rename the folder C:\Users\Boren\AppData\Local\Logos5\Data\a3r4d3ti.fqb\DownloadManager

then restart Logos.

It seemed too easy to be true.  Looks like it was.  I got this-

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 3156
LogosEmployee
Thomas Ball | Forum Activity | Replied: Thu, Dec 5 2019 9:30 AM

Hi Doc,

Can you run the JavaScript files to enable logging(1) LogosSetup and run LogosSetup from www.logos.com/install?

If you get the same error can you post the new logs?

(1) Step 4 here will show you how to enable "full time logging" which will log the setup process. https://support.logos.com/hc/en-us/articles/360027869132-How-to-Enable-and-Submit-Log-Files

 

Posts 2860
Doc B | Forum Activity | Replied: Thu, Dec 5 2019 11:38 AM

Thomas Ball:
Can you run the JavaScript files to enable logging

Probably not. I guess you missed my almost visceral negative response above to being asked to be a programmer to fix the software (i.e., collect and post logs).

I'll see if I can figure it out.

My thanks to the various MVPs. Without them Logos would have died early. They were the only real help available.

Faithlife Corp. owes the MVPs free resources for life.

Posts 25104
Forum MVP
Dave Hooton | Forum Activity | Replied: Thu, Dec 5 2019 1:32 PM

Doc B:
I'll see if I can figure it out.

Try

  • Delete UpdateManager folder as previously
  • Delete DownloadManager folder as previously
  • Run LogosSetup.exe from https://www.logos.com/install  to install the current version.

Dave
===

Windows 10 & Android 8

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