A Parent's Guide to 12 Days of Christmas - Crashing Logos 8

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This post has 17 Replies | 4 Followers

Posts 39
Noel Bomar | Forum Activity | Posted: Tue, Dec 3 2019 8:42 AM

Just downloaded this book.  Every time I attempt to open it, Logos crashes.

Posts 1873
David Thomas | Forum Activity | Replied: Tue, Dec 3 2019 8:50 AM

Noel Bomar:
Every time I attempt to open it, Logos crashes.

I have replicated this problem. Faithlife, please fix!

Making Disciples!  Logos Ecosystem = Logos8 on Microsoft Surface Pro 4 (Win10), Android app on tablet, FSB on iPhone, [deprecated] Windows App, Proclaim, Faithlife.com, FaithlifeTV via Connect subscription.

Posts 2
Michael Mayer | Forum Activity | Replied: Tue, Dec 3 2019 9:46 AM

I also have the same issue. I am on a Mac running MacOS Catalina. Here is the crash thread:

Application Specific Information:
Crashing on exception: System.NullReferenceException: Object reference not set to an instance of an object
  at LDLS4.Panels.ResourcePanel.TableOfContentsModel.SetCurrentContentsEntry (Libronix.DigitalLibrary.ResourceContentsEntry entry, System.Collections.Generic.IReadOnlyList`1[T] filterTextRanges) [0x00130] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/TableOfContentsModel.cs:104
  at LDLS4.Panels.ResourcePanel.TableOfContentsModel.SetCurrentContentsEntry (Libronix.DigitalLibrary.ResourceContentsEntry entry) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/TableOfContentsModel.cs:52
  at LDLS4.Panels.ResourcePanel.ContentsResourceViewComponent.OnCreateDisplay () [0x00080] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ContentsResourceViewComponent.cs:107
  at LDLS4.Panels.ResourcePanel.ResourceViewModel+<>c.<OnCreateDisplay>b__139_0 (LDLS4.Panels.ResourcePanel.IResourceViewComponent x) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewModel.cs:1046
  at LDLS4.Panels.ResourcePanel.ResourceViewComponentProvider+<>c__DisplayClass2_0.<ExecuteActionOnAllComponents>b__0 (LDLS4.Panels.ResourcePanel.LazyIResourceViewComponent x) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewComponentProvider.cs:28
  at Libronix.Utility.EnumerableUtility.ForEach[T] (System.Collections.Generic.IEnumerable`1[T] seq, System.Action`1[T] fn) [0x00010] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at LDLS4.Panels.ResourcePanel.ResourceViewComponentProvider.ExecuteActionOnAllComponents (System.Action`1[T] action) [0x0000d] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewComponentProvider.cs:26
  at LDLS4.Panels.ResourcePanel.ResourceViewModel.OnCreateDisplay () [0x00143] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewModel.cs:1046
  at LDLS4.Panels.ResourcePanel.ResourceViewModel.CreateDisplay () [0x0029b] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewModel.cs:998
  at LDLS4.Panels.ResourcePanel.ResourceViewModel.CreateDisplayIfNecessary () [0x0003e] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewModel.cs:830
  at LDLS4.Panels.ResourcePanel.ResourceViewModel.InitializeAllState () [0x0000d] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourceViewModel.cs:791
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.ConnectToHost () [0x0003e] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:221
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.set_ResourceViewModel (LDLS4.Panels.ResourcePanel.ResourceViewModel value) [0x0007a] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:195
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel+<>c__DisplayClass126_0.<UpdateResourceViewModels>b__1 (System.String resourceId) [0x0007d] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:1135
  at System.Linq.Enumerable+SelectIListIterator`2[TSource,TResult].ToList () [0x0002a] in <d430fc3aba8d4a04b76328ce7bacdbc0>:0
  at System.Linq.Enumerable.ToList[TSource] (System.Collections.Generic.IEnumerable`1[T] source) [0x0001f] in <d430fc3aba8d4a04b76328ce7bacdbc0>:0
  at Libronix.Utility.EnumerableUtility.ToReadOnlyCollection[T] (System.Collections.Generic.IEnumerable`1[T] seq) [0x00014] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.UpdateResourceViewModels (System.Collections.ObjectModel.ReadOnlyCollection`1[T] newResourceIds) [0x00081] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:1129
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.CreateResourceViewModelsWhenReady (System.Boolean forceUpdate) [0x00098] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:1050
  at LDLS4.Panels.ResourcePanel.ResourcePanelViewModel.ApplySettingsWhenReady (LDLS4.PanelViewSettings settings, LDLS4.PanelViewSettingsPurpose purpose) [0x00004] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/ResourcePanel/ResourcePanelViewModel.cs:425
  at LDLS4.PanelViewModel.MakeReady () [0x0005b] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/PanelViewModel.cs:1466
  at LDLS4.PanelViewModel.OnVisible () [0x00006] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/PanelViewModel.cs:1724
  at Libronix.Utility.ViewModels.TiledFramePanel.SetIsVisible (System.Boolean bIsVisible) [0x0001b] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at Libronix.Utility.ViewModels.TiledFramePanelSource.SetVisiblePanelIds (System.Collections.Generic.IEnumerable`1[T] seqPanelIds) [0x0002f] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at LDLS4.OurApp.UpdateVisiblePanels () [0x00104] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Macintosh/OurApp.cs:380
  at LDLS4.OurTiledFrameImpl.TiledFrameTabControl_SelectionChanged (System.Object sender, System.EventArgs e) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/OurTiledFrameImpl.cs:102
  at Libronix.Utility.EventHandlerUtility.Raise (System.EventHandler eventHandler, System.Object sender) [0x00003] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at LDLS4.Macintosh.MacTiledFrameTabControl.set_SelectedIndex (System.Int32 value) [0x00035] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Macintosh/MacTiledFrameTabControl.cs:106
  at Libronix.Utility.ViewModels.TiledFrameGridImpl.UpdateSelectedTabItems () [0x00110] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at Libronix.Utility.ViewModels.TiledFrameGridImpl.LayoutChanged (Libronix.Utility.ViewModels.TiledFrameLayout layoutOld) [0x005e9] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at Libronix.Utility.ViewModels.TiledFrameGridImpl.set_Layout (Libronix.Utility.ViewModels.TiledFrameLayout value) [0x0001c] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at LDLS4.Macintosh.MacTiledFrameGrid.set_Layout (Libronix.Utility.ViewModels.TiledFrameLayout value) [0x00000] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Macintosh/MacTiledFrameGrid.cs:38
  at Libronix.Utility.ViewModels.TiledFrameImpl.LayoutChanged () [0x00016] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at Libronix.Utility.ViewModels.TiledFrameImpl.set_Layout (Libronix.Utility.ViewModels.TiledFrameLayout value) [0x00015] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at LDLS4.Macintosh.MacTiledFrame.set_Layout (Libronix.Utility.ViewModels.TiledFrameLayout value) [0x00014] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Macintosh/MacTiledFrame.cs:45
  at LDLS4.Macintosh.MainWindowHelper.AppModel_LayoutChanging (System.Object sender, System.EventArgs e) [0x0009d] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Macintosh/MainWindowHelper.cs:162
  at Libronix.Utility.EventHandlerUtility.Raise (System.EventHandler eventHandler, System.Object sender) [0x00003] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at LDLS4.AppModel.ProcessAppliedLayoutSnapshot (LDLS4.Layouts.LayoutSnapshot snapshot) [0x00006] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/AppModel.cs:7482
  at LDLS4.AppModel.PanelSource_LayoutManipulated (System.Object sender, System.EventArgs e) [0x0001f] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/AppModel.cs:7765
  at (wrapper delegate-invoke) <Module>.invoke_void_object_EventArgs(object,System.EventArgs)
  at Libronix.Utility.EventHandlerUtility.Raise (System.EventHandler eventHandler, System.Object sender) [0x00003] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at Libronix.Utility.ViewModels.TiledFramePanelSource.<StartLayoutTransaction>b__13_0 () [0x00065] in <20936b23c39e4bd594f30d2c119f96c9>:0
  at Libronix.Utility.Scope.Dispose () [0x00008] in <cdec5422a3e1410980755fe41bd7ca24>:0
  at LDLS4.Panels.MyLibraryPanel.MyLibraryViewModel.OpenSpecific (System.Collections.Generic.IList`1[T] listRecordIds) [0x00056] in /Volumes/Code/Jenkins/workspace/Logos-Desktop-Mac-Stable/DigitalLibrary/src/LDLS4/Panels/MyLibraryPanel/MyLibraryViewModel.cs:379
  at Bootstrap.MyLibraryViewModelHelpers.OpenSpecific (LDLS4.Panels.MyLibraryPanel.MyLibraryViewModel self, System.Collections.Generic.IList`1[T] listRecordIds) [0x00000] in <d30f0b71ad134b3181024e38d4494ca7>:0
  at (wrapper native-to-managed) Bootstrap.MyLibraryViewModelHelpers.OpenSpecific(LDLS4.Panels.MyLibraryPanel.MyLibraryViewModel,System.Collections.Generic.IList`1<long>,System.Exception&)
abort() called

Posts 271
Kevin | Forum Activity | Replied: Tue, Dec 3 2019 10:02 AM

+1 Windows 10

Posts 1051
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Tue, Dec 3 2019 10:05 AM

Thanks. We're aware of this and we have a fix that we'll be able to push out.

Posts 1051
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Tue, Dec 3 2019 3:06 PM

We just pushed out an update to this resource that fixed the crash.

Posts 39
Noel Bomar | Forum Activity | Replied: Tue, Dec 3 2019 3:24 PM

Tested the book.  All is good now. THANKS!!

Posts 3
Rev. Kevin Obermeyer | Forum Activity | Replied: Tue, Dec 3 2019 5:44 PM

Is there a fix for the mobile app? Still seems messed up. Thank you!

Posts 249
David Owh | Forum Activity | Replied: Tue, Dec 3 2019 5:44 PM

Kyle G. Anderson:

We just pushed out an update to this resource that fixed the crash.

Kyle G. Anderson 

Any update for mobile app also?

Logos 8 Win 10

Posts 5160
DIsciple II | Forum Activity | Replied: Tue, Dec 3 2019 10:11 PM

Did you download it to mobile? If so you might need to delete it. Worth a try till FL is able to answer.

Posts 249
David Owh | Forum Activity | Replied: Tue, Dec 3 2019 10:29 PM

DIsciple II:

Did you download it to mobile? If so you might need to delete it. Worth a try till FL is able to answer.

Yes, deleted but still the same. Hmm

Logos 8 Win 10

Posts 774
Armin | Forum Activity | Replied: Wed, Dec 4 2019 5:58 AM

This resource also crashes Logos each time I try to open it:

Ayris, A., Avery, B., & Saltares, J. (2011). Esther. Leesburg, FL: Kingstone Media.

Redownloading it has not fixed the issue.

Posts 1051
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Wed, Dec 4 2019 8:21 AM

I'm sorry. I should have mentioned earlier. The update won't be available on mobile until this afternoon. It has to do with when we shipped the resource update and how back-end indexing works.

Posts 1051
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Wed, Dec 4 2019 8:23 AM

Armin:

This resource also crashes Logos each time I try to open it:

Ayris, A., Avery, B., & Saltares, J. (2011). Esther. Leesburg, FL: Kingstone Media.

Redownloading it has not fixed the issue.

Thanks. We'll look into it.

Posts 774
Armin | Forum Activity | Replied: Wed, Dec 4 2019 8:25 AM

Hi Kayle,

Many thanks. I just noticed that some other resources by Ayris also crash Logos. I use the current Beta on MacOS.

Posts 1051
LogosEmployee
Kyle G. Anderson | Forum Activity | Replied: Wed, Dec 4 2019 10:10 AM

Armin:

Hi Kayle,

Many thanks. I just noticed that some other resources by Ayris also crash Logos. I use the current Beta on MacOS.

Thanks. We know the cause and will be doing a mass update of offending resources.

Posts 3
Rev. Kevin Obermeyer | Forum Activity | Replied: Wed, Dec 4 2019 1:07 PM

Thank you, mobile was working properly as of an hour ago!

Posts 3
Rev. Kevin Obermeyer | Forum Activity | Replied: Thu, Dec 5 2019 2:35 PM

For what it’s worth, there are still some formatting issues with word wrapping not happening in some places, so you can’t read that particular line at all in mobile and can only read it in full screen on desktop. For example, the first entry where it starts “FIIIIIIVE GOOOOLDEN RIIIIIIINGS! Oh wait, just kidding. Thankfully, that’s not the...” doesn’t wrap at about that point. But thank you again for all your work!

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