Chat box question

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DAL | Forum Activity | Posted: Thu, Feb 13 2020 10:41 AM

How come the chat box is not showing any more on my mobile device? At some point it used to show, but not anymore.

DAL

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MJ. Smith | Forum Activity | Replied: Sat, Feb 15 2020 9:48 PM

9 bump

Orthodox Bishop Hilarion Alfeyev: "To be a theologian means to have experience of a personal encounter with God through prayer and worship."

Posts 64
Olli-Pekka Ylisuutari | Forum Activity | Replied: Sun, Feb 16 2020 12:35 AM

I'm not sure if this helps, but I found the Chat option like this (see the screenshot):

First you select "Support" from the upper horizontal dropdown menu, then "Chat" from the first vertical dropdown menu (at the bottom of the list).

Was this the thing You were looking for? (I didn't do this with a tablet but with a PC...)

They used to have a Chat option hovering (if I recall correctly) at the bottom right corner of the web page some time ago, but not anymore.

Logos 9 Anglican Diamond

Posts 7625
DAL | Forum Activity | Replied: Sun, Feb 16 2020 4:34 AM

Thanks! That’s a great temporary fix.  I don’t mind accessing it that way, but there was a time when it would just show automatically; especially, when you were looking at a product.

Thanks again! I’ll stick to this for now.

DAL

Posts 23589
Forum MVP
Graham Criddle | Forum Activity | Replied: Sun, Feb 16 2020 6:19 AM

Its possible - though I have no knowledge if it is the case or not - that it was removed in response to comments similar to those at https://community.logos.com/forums/t/129662.aspx?PageIndex=1 

Posts 11310
Denise | Forum Activity | Replied: Sun, Feb 16 2020 7:08 AM

I think they needed room for their popup adverts that one quickly learns is their 'serving the church'.

"God will save his fallen angels and their broken wings He'll mend."

Posts 7625
DAL | Forum Activity | Replied: Sun, Feb 16 2020 9:11 AM

Graham Criddle:

Its possible - though I have no knowledge if it is the case or not - that it was removed in response to comments similar to those at https://community.logos.com/forums/t/129662.aspx?PageIndex=1 

A dismiss button would’ve been fine 👍😁👌 Oh well, poor Todd!

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