Reymond's ST - Mobile Failure

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Cheryl Sexton | Forum Activity | Posted: Thu, May 28 2020 12:45 PM

For some time now my module for Robert Reymond's A New Systematic Theology of the Christian Faith has been failing on mobile. No matter where I open it on my iPhone or iPad, it always opens to this screen (see attached). I have tried to remove the downloaded module and re-download it. I have tried to go to the desktop version (which works fine) and go to a different spot so I can go to "Last Read" in mobile. I have tried navigating through the table of contents. It will not leave this screen.

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JT (alabama24) | Forum Activity | Replied: Thu, May 28 2020 7:34 PM

Which specific version of iOS? The app?

Have you tried moving from scrolling view to paged view (or vice verss)?

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Graham Criddle | Forum Activity | Replied: Thu, May 28 2020 10:53 PM

Very strange - I’ve just tried it and it works correctly for me on iPad. So it doesn’t look like a resource issue.

Posts 33
Cheryl Sexton | Forum Activity | Replied: Fri, May 29 2020 5:25 AM

JT (alabama24):

Which specific version of iOS? The app?

Have you tried moving from scrolling view to paged view (or vice verss)?

I am using both iOS 13.5 and iPadOS 13.5 On an iPhone 11 and iPad (7th gen.). This is the only resource it is doing this to.

I tried switching to paged view. However, all it did was make it to where no matter how many times I flipped the page, it showed the screen above.

I suppose I could delete the entire app and reinstall it. But I really want to avoid that, since it would require me to download all my resources again.

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Joe McCune (Faithlife) | Forum Activity | Replied: Fri, May 29 2020 8:17 AM

Hi Cheryl,

I am sorry to hear that you have been having trouble with this.

Please also do the following:

1. Open the app.
2. Tap the Menu icon (has three horizontal lines).
3. Tap Help.
4. Press "Report a Problem"
5. A pre-addressed email will open with a log file attached automatically. Press "Send" to send your report.

We will be able to look into this further, once we have your logs.

Posts 33
Cheryl Sexton | Forum Activity | Replied: Wed, Jul 1 2020 2:57 PM

Update:

I sent an error report. Not sure if it was ever looked into. Regardless, I seemed to have fixed the problem. I went into every layout that contained this resource and removed it, and then saved the layout like that. Next, I went into my library and removed the downloaded resource. Then, I reset all reading progress. Then I downloaded the resource again.

This seemed to fix the problem!

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