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Jerry Bush | Forum Activity | Posted: Mon, Sep 21 2020 1:36 PM

I searched for this and found nothing. We are playing a teaching video series on Tuesday nights.

The video is out of sync. It is in sync in the program on the computer screen but off on the TV where the audience is watching.

The big difference between these videos and others (which we've had no problems with) is length and size. They run about 30-40 minutes each. In fact, the file size was too big to sync and I had to load it locally only since Proclaim limits files to 600mb.

The first thing I tried was to re-encode it. Same result.

Then I shrunk the file size to get it under the 600mb. Same result.

By the way, I have played the file through the VLC media player... perfect sync on the computer and on the TV. So I believe it is something in Proclaim. 

Any thoughts or suggestions? Thank you in advace!

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 785
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Mon, Sep 21 2020 1:38 PM

You are experiencing this on Mac?

Mac | iOS | Android | Windows | Web Developer 

Posts 774
Jerry Bush | Forum Activity | Replied: Mon, Sep 21 2020 1:47 PM

I sometimes edit on a Mac, but this is happening on a PC. I have directly loaded the video from that PC.

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

Posts 785
LogosEmployee
Jordan Sjodin | Forum Activity | Replied: Thu, Sep 24 2020 11:08 AM

Sorry for the issues, can you you reproduce the issue on your windows machine and then submit your log files?

You can do so from the Help menu within Proclaim.

Also, does it seem to delay if you use a video from the media browser? Like one from Pro Media or is it only videos you add yourself?

Mac | iOS | Android | Windows | Web Developer 

Posts 774
Jerry Bush | Forum Activity | Replied: Thu, Sep 24 2020 6:42 PM

I will do that, Jordan. But it will be a few days as I am away from the church until Sunday.

iMac (2019 model), 3Ghz 6 Core Intel i5, 16gb Ram, Radeon Pro Graphics. 500GB SSD.

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