Logos 9 Morris Proctor Videos - blank

Page 1 of 1 (2 items)
This post has 1 Reply | 1 Follower

Posts 223
David R. McAllan | Forum Activity | Posted: Mon, Oct 26 2020 7:00 PM

I upgraded today to Logos 9 and checked out the Morris Proctor Videos under the "Quick Start for Logos 9" book. Unfortunately, the videos could be heard, but not seen. All I get is a blank screen.

Does anyone else have this problem? I suspect it might have to do with something else on my system. I do know that often, videos will only work per se with software rendering but not hardware rendering.

If this is the case, is there a way to ask Logos to use software rendering?

David
https://echucacommunitychurch.com

Specs: HP Pavilion dv6-6137tx ; i7 2 GHz; 8 gb RAM; 2 gb Graphics; 1 Tb SSD; Win 10; Windows Defender

Posts 3361
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Tue, Oct 27 2020 3:14 PM

Hi David,

We're having a hard time tracking down what is causing this. We do have a case for this and I've added a link to this thread. If our developers need more information I'll respond again in this thread.

Thanks,

Philana

Page 1 of 1 (2 items) | RSS