Logos 9 Crashing on Start-Up on MacOS

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Gareth Russell | Forum Activity | Posted: Tue, Nov 10 2020 1:17 AM

I've had no problems with Logos 9 on MacOS until this morning. As soon as Logos loads, it crashes back to desktop. I've tried rebooting the computer, I've uninstalled and wiped Logos from my system, downloaded the latest version and reinstalled. None of these have fixed the issue. 

I've recorded a clip and uploaded it to YouTube to show the crash: https://youtu.be/9EGZ4O4_jfY

And I've uploaded to Pastebin my crash log: https://pastebin.pl/view/18820b13

Any help would be hugely appreciated. Not the best start to the day!

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JT (alabama24) | Forum Activity | Replied: Tue, Nov 10 2020 7:38 AM

Gareth Russell:
I've uninstalled and wiped Logos from my system,

If you mean that you deleted the app (but left the data files), that is rarely a fix. If there is a bug in the application, you will just redownload the bug. If the problem is in the indices, those remain in place when you simply delete the app. 

If you wiped everything, that is most often overkill. 

Gareth Russell:
As soon as Logos loads, it crashes back to desktop.

Have you tried loading to a blank layout? Press and hold the command key immediately upon startup.

If that doesn't work, please enable and post logs here (use the paperclip icon). See my signature line for assistance.

macOS, iOS & iPadOS | Logs |  Install

Posts 7
Gareth Russell | Forum Activity | Replied: Tue, Nov 10 2020 8:18 AM

Pressing and holding the command key appears to have fixed it. Big Smile

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JT (alabama24) | Forum Activity | Replied: Tue, Nov 10 2020 9:31 AM

It may have been a corrupted layout. That tip bypasses it

macOS, iOS & iPadOS | Logs |  Install

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Jack Caviness | Forum Activity | Replied: Tue, Nov 10 2020 12:36 PM

Gareth Russell:

Pressing and holding the command key appears to have fixed it. Big Smile

Were you previously opening Logos to a specific layout? If so, that layout may have been corrupted and in need of a rebuild. If you have a daring gene—as many of us do—try loading the layout and see if Logos crashes. Otherwise delete it and build another.

Posts 7
Gareth Russell | Forum Activity | Replied: Wed, Nov 11 2020 3:29 AM

I suspect you're right it probably was a corrupted layout. It's slightly hard to replicate though - as I had a rather specific selection of commentaries open at the time!

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