Mobile App, Wrong Info

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This post has 13 Replies | 1 Follower

Posts 13
Scott F. Campbell | Forum Activity | Posted: Wed, Dec 2 2020 1:16 PM

Anyone else have problems with pulling up the wrong info. It usually pulls up the info for the word next to the one I want.

Scott

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 2 2020 4:54 PM

Try deleting the resource and using it "in the cloud." If that works, redownload the resource. 

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Posts 13
Scott F. Campbell | Forum Activity | Replied: Thu, Dec 3 2020 7:00 PM

Could I just download the resource again? I'm not sure how to use it in the "cloud." Thanks for your help.

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Graham Criddle | Forum Activity | Replied: Thu, Dec 3 2020 10:47 PM

Scott F. Campbell:
Could I just download the resource again? I'm not sure how to use it in the "cloud."

What JT is suggesting is that you remove it from your device and try the lookup again.

This will still access the resource but instead of accessing it on your device, it will access it on Logos servers ("the cloud")

If that works correctly, try downloading the resource to your device again and testing there.

Does that help clarify?

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JT (alabama24) | Forum Activity | Replied: Fri, Dec 4 2020 6:55 AM

Scott F. Campbell:
I'm not sure how to use it in the "cloud."

Graham explained it well, but to be explicit: When you have not downloaded a resource you access it "in the cloud." This is another way of saying that you access it "from the internet." 

Many features of the mobile app are dependent on the "internet cloud" (Faithlife Servers). I believe that your problem is that there is a disconnect between what you have downloaded and what is "in the cloud." The original language data is NOT download on mobile for the RI's, but is only ever accessed "in the cloud." If there is a disconnect somewhere, you will end up seeing what you are seeing. Simply deleting the resource from your device will force the app to utilize BOTH the resource AND the reverse interlinear data from their servers. Downloading the book again after doing so should make everything work right once again. 

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Posts 13
Scott F. Campbell | Forum Activity | Replied: Fri, Dec 4 2020 8:08 PM

I don't recall downloading the NA28, just the Logos app. I access all my resources from the app.

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JT (alabama24) | Forum Activity | Replied: Fri, Dec 4 2020 8:28 PM

Scott F. Campbell:
I access all my resources from the app.

Yes, we understand that. We aren't talking about another app. The question is if you downloaded the resource within the app. Above you implied that you did download the resource: 

Scott F. Campbell:
Could I just download the resource again?

If you want to know if the resource is downloaded, you can filter your library for downloaded resources to see if it shows up. You can also press on the resource info menu button (I don't know if that is what it is called or not) which is the "three vertical dots" icon in the library. 

This is the most likely reason for the issue you have described as I understand you. If this does not appear to be the problem, it might be good for you to provide a screenshot and describe what is wrong. 

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DMB | Forum Activity | Replied: Sat, Dec 5 2020 5:23 AM

Scott F. Campbell:

Anyone else have problems with pulling up the wrong info. It usually pulls up the info for the word next to the one I want.

Scott

It's done that for several years. Comes and goes. My impression, judging from the pixel delta, it gets mixed up on platform screen-size somewhere in the code. Last time for me, was last week. The other similar issue, is where it suddenly forgets how to highlight.

"God will save his fallen angels and their broken wings He'll mend."

Posts 13
Scott F. Campbell | Forum Activity | Replied: Sat, Dec 5 2020 7:43 AM

Thanks, I was just getting ready to ask how to know if it was downloaded or not.

Posts 13
Scott F. Campbell | Forum Activity | Replied: Sat, Dec 5 2020 7:47 AM

Thanks, Denise. I may just have to put up with it. I will work on it some more, though. What is the quote about the fallen angels, meaning and source? Thanks, again.

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JT (alabama24) | Forum Activity | Replied: Sat, Dec 5 2020 7:47 PM

Scott F. Campbell:
ask how to know if it was downloaded or not.

See if you can use the instructions Joe gives in the link below to determine the download status. 

https://community.logos.com/forums/p/196834/1140376.aspx#1140376 

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Posts 13
Scott F. Campbell | Forum Activity | Replied: Wed, Dec 9 2020 7:07 PM

The problem resource has a download button under "Book Info." So I guess it's working from the cloud. Maybe I will try to download it and see if the problem persists.

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 9 2020 7:28 PM

Let us know how it goes. 

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JT (alabama24) | Forum Activity | Replied: Wed, Dec 9 2020 7:29 PM

If that doesn't work, do provide screenshots. Perhaps others can help troubleshoot. 

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