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Posts 3281
Whyndell Grizzard | Forum Activity | Posted: Sat, Dec 26 2020 10:35 AM

The layout cards on Dashboard have quit working- can't open them nor delete them.

Posts 26231
Forum MVP
Dave Hooton | Forum Activity | Replied: Sat, Dec 26 2020 1:15 PM

Restart Logos? Mine are working.

Dave
===

Windows 10 & Android 8

Posts 3281
Whyndell Grizzard | Forum Activity | Replied: Sat, Dec 26 2020 3:42 PM

Restarted several times- still same behaviour

Posts 2073
Kenneth Neighoff | Forum Activity | Replied: Sat, Dec 26 2020 3:54 PM

mine are working as well

Posts 3281
Whyndell Grizzard | Forum Activity | Replied: Mon, Dec 28 2020 4:47 AM

I am so glad no one else is experiencing this issue- BUT I still am- cannot open layout cannot delete layout- logging is enabled so far no problems showing. In order to remove it off dashboard I literally have to completely delete layout through the layout drop down, or open it through layouts, so in all practicality "dashboard" has become useless. 

I use this on 2 separate desktops #1 is operating as it should, #2 is the issue (which is my updated machine- new memory, 2 4t ssd's, etc.).

Posts 154
Pater Noster | Forum Activity | Replied: Mon, Dec 28 2020 7:40 AM

Whyndell this is just a suggestion on what I would try if I didn't get any better ideas or suggestions. I did something similar to what I am about to suggest, as I could not get any dashboard cards to show up on the web apps for Logos or Verbum. After I did this, most show up (but not all) on the web app - it seems there could be some sync issues etc. going on. Anyway if it was me I would try:

1. Take a picture of how you have your dashboard set up so you can replicate it

2. On the bad desktop (the one you can't do anything with the cards), exit the app. Be sure it sync'd before you try to exit  (the little circle in the top right), ie you are not having any communication problems with the servers.

3. On the good desktop, close ALL the cards, so your dashboard is EMPTY. Sync. Exit the app.

4. Restart the good desktop - are all cards still gone? Make sure that at least one sync is done. Exit the app.

5. Restart the bad desktop - are all the cards gone? Exit the app.

6. On the good desktop, add say 2-3 cards. Sync. Open the bad desktop. Do the 2-3 cards show up? Try deleting 1 or 2. Sync. Exit.

7. Open the good desktop - are the deletes you did on the bad desktop what you see on the good desktop? If so, it seems at this point you can delete from either, and things are syncing properly.

If this doesn't work, it may point to a more specific problem.

Posts 3281
Whyndell Grizzard | Forum Activity | Replied: Tue, Dec 29 2020 4:26 AM

I'll try this.

Posts 3279
LogosEmployee
Philana R. Crouch | Forum Activity | Replied: Wed, Jan 6 2021 2:10 PM

Whyndell Grizzard:

The layout cards on Dashboard have quit working- can't open them nor delete them.

Whyndell,

Can you post your logs? That might provide more information.

Posts 63
Bob Price | Forum Activity | Replied: Wed, Jan 20 2021 7:44 PM

I'm now having the same issue.  Clicking on a dashboard card does not work, but if I click all over it, I may find a "sweet spot" that will actually work and open the card.  I've seen the suggestion to rebuild the desktop from scratch--is that really the only solution?  I really hope there's an easier way to get this functionality to work again.  Thanks!

Posts 947
Kiyah | Forum Activity | Replied: Yesterday 11:06 AM

Philana R. Crouch:

Whyndell Grizzard:

The layout cards on Dashboard have quit working- can't open them nor delete them.

Whyndell,

Can you post your logs? That might provide more information.

Philana this sounds like the same problem I was having when 9.2 RC 1 was released. I still have to click cards several times and hunt for the "sweet spot" to get them to work.

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