Caught in Update Loop (Logos 9)

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Posts 18
Dr. John W. Gibson | Forum Activity | Posted: Mon, Feb 22 2021 9:40 AM

When I go to "About Logos" I see that my version is outdated.

When I select "Get Logos 9" my browser opens, I get what looks like an installer, (LogosMacDMG or some such thing).

I launch this installer – it seems to be doing what it typically does.

I relaunch Logos only to find my version is still the expired version.

Similarly, when I see "Looking to install Logos 9" on the Logos website and follow the link therein, it takes me to a link to download Logos 8.

Any tips?

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Feb 22 2021 9:53 AM

Dr. John W. Gibson:
Similarly, when I see "Looking to install Logos 9" on the Logos website and follow the link therein, it takes me to a link to download Logos 8.

Suggest purchasing Logos 9 Basic followed by updating in Logos Application OR visiting Install page => https://www.logos.com/install

Keep Smiling Smile

Posts 18
Dr. John W. Gibson | Forum Activity | Replied: Mon, Feb 22 2021 9:55 AM

So this is not an "automatic" update to a pre-existing version – but must instead be purchased?

And why would a link that promises me an installation of Logos 9 take me instead to Logos 8?

When I see a link that says "Looking to install Logos 9" and I follow it – I expect (for good reason) that it will be the place at which I may initiate the installation of Logos 9 rather than Logos 8.

While I appreciate your efforts, the link you provided brings me to a page that says "How to Install Logos 8 Bible Software"!

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Forum MVP
Keep Smiling 4 Jesus :) | Forum Activity | Replied: Mon, Feb 22 2021 10:10 AM

Dr. John W. Gibson:
So this is not an "automatic" update – but must instead be purchased?

License for Logos 9 must be purchased: Free options are Logos 9 Basic & Verbum 9 Basic

Humanly suspect some customers have older computers that cannot run Logos 9, which needs macOS 10.14 Mojave or Newer: 

Dr. John W. Gibson:
And why would a link that promises me an installation of Logos 9 take me instead to Logos 8?

Concur puzzling: from user perspective, web page for installation should show link => https://www.logos.com/basic along with Logos 8 (when user account does not have Logos 9 software license)

Keep Smiling Smile

Posts 18
Dr. John W. Gibson | Forum Activity | Replied: Mon, Feb 22 2021 10:24 AM

Thanks again for your efforts.

The entire process is somewhat odd: having to "purchase" something that is free.

But I went ahead and purchased it, followed the instructions, relaunched – only to find the outdated version (8 something or another) staring at me in all its outdated glory!

I think I'm just going to jump ship here. For me this serves as a reminder about why I pretty much never use Logos.

Posts 634
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Mon, Feb 22 2021 10:38 AM

I am sorry to hear that you have been having so much difficulty, John

Please do the following:

  1. Quit Logos.
  2. Go to Finder and open the Applications Folder.
  3. Please send all Logos items from your Applications folder to the trash.  This means any item beginning with the letters “logos”.  Doing this will not delete any Logos books that have already been installed to your hard drive. 
  4. Please use these instructions to re-install Logos.

If you need further help, please contact us at 1-800-875-6467 or customerservice@faithlife.com.

Posts 18
Dr. John W. Gibson | Forum Activity | Replied: Mon, Feb 22 2021 12:09 PM

Thank you kindly, but I've honestly had it with this software. I'm just going to uninstall it and search for something a little less bloated and a little more user-friendly

Posts 29040
Forum MVP
JT (alabama24) | Forum Activity | Replied: Mon, Feb 22 2021 1:09 PM

If you change your mind, we'd be glad to help. 

macOS, iOS & iPadOS | Logs |  Install

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