Page 1 of 1 (3 items)
This post has 2 Replies | 1 Follower

Posts 1158
Armin | Forum Activity | Posted: Wed, May 12 2021 6:12 AM

I get the following error message when trying to run any video of "Epic: An Around-the-World Journey through Christian History (Videos)"

I do have Internet.

I tried the steps described here:

https://support.logos.com/hc/en-us/articles/360008520751

but deleting the downloaded videos and trying to download them again did not help. 

Grateful for any suggestions.

Posts 729
LogosEmployee
Joe McCune (Faithlife) | Forum Activity | Replied: Wed, May 12 2021 8:32 AM

Please accept my apologies, Armin.

I find that these videos play fine on a Windows computer, but I am unable to view them in Mac.

I am reporting this problem to our team, so that it can be fixed.

Thank you for bringing this to our attention.

Posts 1158
Armin | Forum Activity | Replied: Wed, May 12 2021 8:48 AM

Issue resolved: This resource just contained huge videos that took a long time to download over my slow internet connection. All good now.

PS: I am using a Mac running Catalina.

Page 1 of 1 (3 items) | RSS